"Appliance for snoring "

The first device I had for a few years and it broke. I had it replaced and a few months after I received the replacement it broke again.

Although it works it seems the quality of the materials has gone down hill


Sent an email to support as requested and no response.

"I am allergic to the mask materials and…"

I am allergic to the mask materials and can't use the CPAP/BiPAP machines. It is also nice not to have to deal with cleaning hoses and equipment, much less having it quieter at night not only for me but my husband. This was a great solution.

"This is my second appliance"

This is my second appliance. It works well enough but not as well as the first one I had a few years before.
The dentist who prescribed the first appliance closed their practice and I was unable to continue with the same care and maintenance after I lost a part of it.
I changed to another provider with another model of the mandibular repositioning model. This appliance is connected top and bottom. The first one was a a two piece model and I believe it worked better over all but it had its disadvantages in that the upper and lower parts could be separated and therefore misplaced.

"A solution finally found "

Best solution for sleep apnea I have found after 2 decades of suffering trying multiple mainstream options that didn't work for me.

"Patient Treatment Coordinator Morgan…"

Patient Treatment Coordinator Morgan Mercer was unbelievably helpful and diligent researching and providing the warranty information for my SomnoMed Flex appliance. I had been trying to get this information from my dentist/provider for months with no success. Morgan was professional, patient and impressively diligent. She deserves special recognition!

"I was using somodent old version last 7…"

I was using somodent old version last 7 years and 4 months before my old one is broken and my dentist offered me the new version and I used it one month and I couldn’t adjust with the new version so dentist changed to old one with out any additional cost and iam still using it’s a perfect ultranative solution for cpap machines

"I contacted customer support because I…"

I contacted customer support because I had a problem with an online order. They quickly resolved my issue

"My snoring has gone from 'freight…"

My snoring has gone from 'freight train' to barely audible (apparently). Plate is comfortable and I feel like I sleep better generally, and wake up feeling more refreshed. I battled with CPAP machine (2 types) for 10 years - SO much better than CPAP!

"Non responsive patient support team....see Update!!"

Update: finally, with persistance on my part, was able to connect w/someone and am working on a resolution. We'll see....
Original message posted 11/5/24
I have tried to get help from this company for several months. Impossible to reach by phone, even though they boast having a "patient portal". Although I have spoken to a few people along the way, I've gotten no help in resolving my issues. Strangely, I was sent an email on Oct 29th from someone in the "support team" stating that if I needed help to call. Well, I did, and left a message that, once again, went unanswered. One week later, Nov 5th, I received another email from "support" stating "you will now be opted out of your patient journey". What??...you mean "patient nightmare?". They ignored my attempts to reach them and now are dismissing me? Horrible, horrible customer service.
PS...Apparently I'm not the only one.Just scrolled through the reviews and started to see a pattern in this company's lack of response to customer's concerns. This is not good.

"Snurkbeugel helpt niet."

Ik snurk al mijn hele leven maar het werd steeds erger. Heb geen apneu dus moest alles zelf betalen ruim 1300 euro. Een rib uit mijn lijf. Heb hem nu een jaar en het staat op de uiterste stand en ik snurk nog net zo. Hij is aangepast, wat ook weer extra geld kostte en het doet niks helaas. Baal dat ik er geen garantie op heb. (Ben een vrouw van 59 jaar)