"Struggled to locate order reference for…"

Struggled to locate order reference for registration of kit however Jasper in customer service was able to provide after verifying a few simple details. Great service, would absolutely use again

"Good service"

Good service. Website was confusing

But overall a good experience

I had to call customer services a few times.

Ash was very helpful

"Very helpful and fast service."

Very helpful and fast service.
Ricky provided me with my passenger locator number within few minutes.

"Great follow up from Ash to provide my…"

Great follow up from Ash to provide my Passenger Locator number when I needed it urgently

"Ash was very helpful and patient with us"

Ash was very helpful and patient with us

"Lateral flow test"

Thank you for being so helpful as I could not have completed the form without Andrews help. He was an absolute star.

"Caring Customer Service"

Ash went above and beyond to ensure I got my test results before my flight. Huge thanks.

"CHESTAL DAY 2 LATERAL FLOW RESULTS"

I AM VERY GRATEFUL TO DANIEL AND JAMES. T FOR ALL THERE HELP IN TALKING ME THROUGH AND HELPING WITH THE REGISTRATION OF MY RESULTS ETC. THANK YOU SO MUCH BOTH.

"Well done 👏"

Grate customer service, thanks for your help.

"James T was brilliant"

James T was brilliant