"Customer Service"

Contacted customer service requesting a revised C of C, it arrived in the post a day later, no charge. Super, polite service.

"We visited Autotrail at very short…"

We visited Autotrail at very short notice as we had a problem with the screen blind which would have prevented us going to Spain for 3 months. The staff were absolutely brilliant. The work was completed ahead of schedule which enabled us to go on holiday worry free. This was just 2 days before Autotrail shut down for the Christmas and new year break. We have been delighted with our motorhome but even more delighted by the customer aftercare demonstrated by Claire and Nick

"Several Issues with our Expedition 66"

Several Issues with our Expedition 66, brought 2023, trimming coming off around cab, warped cupboard door scratched back window (twice), trimming in bathroom coming off, ill fitting back door blind. All reported in 1st year. Email sent asking for feedback (twice) no reply.

"Having recently bought our forth…"

Having recently bought our forth Autotrail there were a few things that we were disappointed about.
I sent these to the customer help line but got a reply that did not address the issues and have since sent two more comments that have been ignored.
This will seriously have a part to play in our next change.

"Service Above expectation"

Having picked up our new Motorhome from a dealer in Somerset, there were a few things that did not work correctly and we had a problem with the boot locking mechanism. Under the Warranty, it was agreed we could take the vehicle back to the manufacturer (AutoTrail) at Grimsby as we live in North Yorkshire. Getting the agreement and appointment was a little painful,but thereafter, the service was exemplary. Upon our arrival, we were met by the Workshop Manager (Claire) and an Engineer (Nick), who immediately identified the issue from our description of the problem, plus took note of a few other bits that weren't quite right. We left the vehicle with them for 6 hours and upon our return, everything had been repaired/replaced/corrected without any fuss. This was above our expectations, combined with the very friendly service and ethos of being customer centric. Really delighted with our experience and would highly recommend dealing with them direct for any problem areas, service or repairs.

"Upgraded Shower / Toilet Compartment "

I recently purchased my 2021 Autotrail Adventure 65 from a private seller. I love the campervan but didn’t like the toilet / shower room as it didn’t have a window or any means of controlling condensation. Imagine my delight when I noted the 2024 model is fitted with a window. I contacted Autotrail and spoke with Clare the Repair Centre Manager and asked if my campervan could be fitted with the same window which Clare confirmed it could. I have to say it was a delight working with Clare who was courteous, professional and lovely to work with. I am now the proud owner of the perfect campervan for my needs sporting a brand new window. I will certainly be contacting Clare in future should I need any further assistance with repairs or modifications. Thank you Clare

"Auto-Trail Expedition 67"

We bought an Auto-Trail Expedition 67 with a pop up roof in December. It has proven to be everything that we hoped for and expected. We love everything about the Campervan it’s so cleverly designed and maximises the space so well. We recently dropped into the Service Centre and everyone is so helpful and friendly.

"Brilliant from start to finish timely…"

Brilliant from start to finish timely repair done under warranty super service

"A very damp Expedition 66…"

Since we purchased our Expedition 66 new in 2021 it has been virtually unusable. First minor issue was the grill didn't work. Next major issue was being woken up with water dripping on my face during the night....main skylight above the bed leaking. It was out of use for the rest of the spring/summer whilst the authorised dealer waited for parts, warranty approval etc. We got it back, put it into storage for the winter only to pick it up for going away to find out the toilet skylight has leaked. The roofline is a damp mess. Back to square one waiting for warranty approval etc. I hate the thing and wish we'd never bought new

"First class service from Auto Trail…"

The service we received from Auto Trail has been nothing more than First Class. From initially meeting their Sales Director (Scott) at the NEC show in February 23 to physically receiving our new Expedition, their communication and consistent efforts to ensure the timely delivery of our van has been exceptional.

Thank you Scott and thank you Auto Trail.