"Excellent customer service, shame about the product!"

I came across this company when I was looking for a new coolcoat for my pup, who had outgrown last year's model, which was the best buy ever. Their coolcoat was different to the norm and it said it stays soft, which I liked the sound of, as the big ones take up a lot of room when dry and hard. Online it said his size was out of stock so I rang to ask when they'd be in and was told they would email me. However, five minutes later I received a call to tell me they did have them in stock, I placed my order and received it 24 hours later - great service!

However, I'm not pleased with the coat; it's a generous fit and looks good but unlike the usual coolcoats you can't wring it dry and it drips everywhere, so now I wet it ten minutes before the walk, letting it drip in the bathroom then put it in a plastic bag to put in the car. There's always water in the bag, and although he's happy wearing it, it definitely doesn't stay cool for as long as his old one. Also, his fur feels slightly damp, which it didn't before. I gave his old one away as soon as the new one arrived, and now wish I hadn't, because he used to wear it indoors when he was particularly hot but can't this new one because it drips and leaves damp patches.

Can't fault the company for service but honestly wouldn't recommend this coat. Unfortunately, he's finished growing now so I won't be able to justify the cost of buying another (this was his third)

"Quick delivery and good articles"

Easy website, good range of articles and a quick delivery

"It's a simple relationship, I order....BigDogWorld delivers!"

Just had some toys delivered for my two Newfoundlands. They are exactly what I wanted and they arrived on time. Excellent service. I would have no hesitation in recommending Big Dog World and the dogs agree.
Liz, Co. Sligo, Ireland.