"*DO NOT USE THIS COMPANY*"

*DO NOT USE THIS COMPANY*

Left our vehicle with them and they caused over £2000 worth of damage and used the vehicle for personal use and to pick up other colleagues from the terminal., we have all of this evidence on a dash cam.
We contacted them about this and they have ignored us and now we have to take the company to court to recover the costs!

"This disgusting company are allowed to…"

This disgusting company are allowed to operate because? These parasites would not respond in a positive way about my missing item from my car. In fact they don't respond, except by calling me a liar over the phone as to why my item was missing. Unbelievable ignorance and they have no idea how to treat people with courtesy. This company should be shut down with immediate effect and they have fake positive views. These parasites should be investigated

"Terrible customer service"

Plus side. Arrived as planned. Everything looked fine. On return rang said be 10 minutes. Car arrived and well can see its been parked in a field. Its a white car but came back brown. Full of mud inside and out and no care whats so ever as it did not belong to them. Made a complaint which is now 3 months and nothing. Booked with park and go and both parties just want the money and dont care about the customer. Yes cheap but get what you pay for. Please beware.

"DO NOT use this company"

DO NOT use this company. On return of my car the Apple AirPods I had forgotten to take on holiday had been stolen. When I contacted the company they totally dismissed this and were not interested. You have been warned, whatever you do go elsewhere. Thieves!!

"DO NOT USE"

The drop-off and pick up were easy BUT when returned there was a scuff all along the side of the car. DO NOT USE.

"I left my car with vip parking at…"

I left my car with vip parking at Bristol 24/12/2021 . The car had been valeted before hand . On my return 31/12/ 2021 . The car came like it had been in a off road rally race it was covered in mud all doors bonnet even big lumps of mud on back passengers window . The driver footwell carpet absolutely plastered even on inside of door cover . Be warned I won’t be using again disgraceful

"Do not use this company"

They damaged the bumper on my brand new car. The car was returned absolutely stinking as if someone had been doing doughnuts in a field. It was so dirty I had to go through the car wash twice! Avoid this company!

"Used VIP Parking Bristol for the first…"

Used VIP Parking Bristol for the first time 22 December 2019 and the whole experience with departing and returning was seamless.

I tele ahead of time as instructions on both journeys and the driver was there to greet us. We had an hours flight delay on our return visit and I text ahead to let them know.

We are using them again for our holiday in March 2020.

"Do not use these people"

Do not use these people

I have used the onsite valet parking company a number of times and booked this company by accident thinking they were the approved airport company.

May 2019 - our car was damaged whilst with them and they hid the damage, it wasn't until leaving the parking part of the bumper flopped off.

When i attempted to report the hidden damage the driver answering the phone said he didn't know where the manager was, after two days of phone calls it turned out the driver was the company director as registered with companies house - which is registered as a taxi company. I was passed by the web booking company looking4parking.com VIP Parking Bristols customer service email address, i emailed but have heard nothing back in a week.

I wish i had checked on here first, am now waiting for a new bumper for my car.

I'm actually relieved my car was returned. Upon checking with the airport this company is not an approved airport parking company nor has permission to run its business from the airport car park.

Be warned!

"We recently used this company BEWARE DO NOT USE!"

We recently used this company. Previously no problems, however on 1 November at 5am we were told that they would not accept our car as the agent we had used Trusted Travel had not paid them for 2 months. The only way they would accept our car was if we paid them cash, at first the amount was £400 then eventually they said £250. I had to go into the terminal building to use the cash machine. We later discovered that their charge on line was £167.00 plus £20 if booked on the day. That was an extra £63 or £213.00 at their first price! I class this as sharp practice. We asked them to refund the difference but nothing was forthcoming.

Also they were fully aware that we were going to be parking with them and had our contact details, why did they not contact us instead of waiting for us to call them. Alvis did offer us a discount code, however we will not use them again or Trusted Travel. We have reported both companies to Bristol Airport authorities.

So be warned.