"What an absolute 1st class service I…"

What an absolute 1st class service I have received from EMG at the Darlington branch with Gillian Haines.
I was dealing with the sale of my late mothers property, EMG couldn’t of been more helpful and understanding.
The communication was fantastic and I was fully kept aware of the process along the way.
What a stress free experience I had.
They knew the answers to everything with their great legal knowledge.
I would certainly recommend this firm and use again in the future without doubt.

"E.M.G"

E.M.G. Solicitors understand their clients absolutely, with their lives, and they look after their individual needs.

"Great service, warm and welcoming"

Gemma and the team at EMG have always delivered great service for me. Importantly they are approachable, warm and welcoming which is not what I first expected from a solicitor! Innovative and client focussed, I will continue to use them.

"Recent sale and purchase"

Darlington Residential Team were very efficient, lovely people to deal with

"EMG did my house purchase"

EMG did my house purchase. No issues, nice and clear communication. Would recommend.

"Appalling service"

Unfortunately EMG were involved during our house purchase as we needed a deed approval from the neighbours, who appointed them. Callum was unfortunately the solicitor appointed, and he was beyond useless, downright appalling. He lied about when he had received consent documents from relevant parties, which delayed the whole process by months. He lied to our solicitor, who found him to be very unprofessional, refused to answers emails or phone calls from him or other solicitors involved. The estate agent we bought through even said they were gutted when they found out EMG, particularly Callum was involved as they knew it would be a disaster. We tried to get one of the directors of the firm involved and he did nothing to speed things up or even apologies for his employee's negligence. If they were my solicitors I would have filed an official complaint and taken legal action against them. Cannot urge you enough to avoid them!

"Never have I been so upset"

Extensive information sent to the Solicitors before the appointment as requested. Nothing read by Greame / solictor at the law firm.
I never received an email at 'tea time' the night before my appointment asking me to make payment 240.00 plus vat. No such email received. No information during 3 phone calls with 'Phil' and a female administrator (when making the appointment) about making such a payment in the weeks prior either. Makes you wonder is the system working? Why leave an issue like that to the night before you attend? Did they send the email at all or to the wrong address?
I was happy to make payment at my appointment but unfortunately they did not have a card machine in the Gosforth office?
'Greame' was late for the appointment. Not a great start. No email for payment and late to see his client.
I found the attitude of the solicitor appalling. I have never felt so belittled. Not only had he read nothing he was treating me not like a client but 'something else'. No handshake on arrival, or warm welcome when he entered the room. He showed no compassion or empathy throughout. I was required to end the meeting as it was clear he was not happy talking to me and I was doing all the talking as he read nothing. He then stated that he felt I would 'not pay EMG anyway'. I felt hurt, shame and embarrased.
I asked my daughter if she was spoken to in the reception by the receptionist while she waited for me. She said nothing to her and did not ask if she wanted a drink etc. She never said a word? In the window of the Gosforth office there are child focused pictures with staff I assume and a large friendly toy elephant. It appeared very welcoming on entering. The complete opposite experience occurred.
I do have mental health issues, I have a beard, a nose ring and an earing and some tattoos. My daughter is just a 10 year old child with special needs and is awaiting a school to meet her needs.
1 is far to high a score for this experience. I will be making a formal complaint to the owners/partners of EMG Solictors in the coming days.

"I was refered to these people when I…"

I was refered to these people when I applied for my mortgage. They made a mistake on my documents and never fixed it. Apart of that they were not in a reasonable communication, quite often ignored my attempts to take them doing what they were supposed to and at the top of that behaved in an arrogant and disrespectful way.

Should I recommend them? No. I deeply regret of using such a company.

With regards to the pointless response below - one more proof to how reliable and professional these people are. I'm the client and the case was reported multiple times to them. They showed their arrogance and lack of motivation to respect their customers. At the top - the silly response below. :)

Thanks but thanks. Next time will use another company!

"EMG are Miracle Workers"

What can I say except EMG are Miracle works. Truly I came to them after a horrific experience with previous solicitors. The sale of my flat was hanging in the balance and I had lost faith in everything.But Callum from EMG swooped in and saved the day (and my sanity) even though im based in London it was all done remotely and seamlessly

From updates from the wonderful team (janet, Victoria, Callum) to working with the estate agents I was well informed. And knew that my case was in the safest hands

EMG were like that reassuring hug that makes everything better.

Professional and above and beyond in service I wouldn't hesitate in choosing them again or in recommending them

Happy to say finally completed and exchanged on the 14th September and so so grateful for the team :)

"Making wills"

We had a very swift, easy process making our wills with Michael Cattermole who was very approachable and extremely knowledgeable. He explained everything to us clearly and always kept us fully informed throughout proceedings. Many thanks.