"Great clothes BUT......"

Love the selection of clothes.Have bought many times from this shop......
BUT too may clothes crammed on to the rails
Very strange people working in shop who sometimes are inattentive and rather off hand.
I wonder why you don't use professional models on your website which would make the clothes look better.

"Really happy with my purchase and v…"

Really happy with my purchase and v impressed at next day delivery even in these strange and difficult times. Many thanks

"I noticed the last review and suggest…"

I noticed the last review and suggest you look at Walkers who do similar clothing and returns are free.
I and friends visited Bath and went into the store on Friday ,lovely staff at the cafe but not such a pleasant experience in the store ,not many staff and the lady who served us was very pushy ,obviously very popular but not for me ,I do know when things don’t look good on me !!

"Appalling unprofessional customer service"

As a semi regular customer at this shop I recently purchased a pair of very nice expensive boots as a gift for my daughter. I paid £11 postage which is the shops only option for large* parcels (*decided by the shop to be any parcel above 1kg in weight, so arguably not that large) There is no other option. I didn’t require them ‘Next Day’, but as afore mentioned; no other option.

Unfortunately, they did not fit my daughter so I had to return and ask for a refund. I did do as per the shop’s Returns Policy, promptly, within 7 days, paying £11 again as advised by the the policy.

When refunded I noticed that £11 had been deducted from the refund amount.

To break this down:

£11 postage from the shop to my house: I paid.

£11 postage from my house back to the shop: I paid

Refund amount minus £11 postage? What am I paying for now? Dinner?

I would like a direct answer to this question in your response please, how was this calculated?

I emailed to enquire into this a couple of times as my first email was not responded to. When I did receive a reply they apologised for the inconvenience and said they would refund me £3.70. I hold my hands up, I’m no mathematician, but given that the cost for their smallest parcel (0.0kg - 0.1kg...so a button) starts a £6.70, I feared there may have been a clerical error somewhere along the way. I emailed again politely asking for clarification.

The response:

‘Distance selling laws requires us to return the cost of the basic postage for this item. This amount is £3.70 for this parcel’.

So, 2 things here:
1. Can you show me where it says this on your website? I have read the Returns Policy where it is categorically not mentioned.
2. Why am I paying £7.30??? At all?

Again, I would be grateful for a direct answer.

The next answer given in the email thread was that Blue are obliged to refund the basic postage. Makes no sense as I’ve paid all postage.

To my horror, when I did not respond I received the following unprompted email:

‘We are an independent shop. Things are very hard to survive at the moment. We simply cannot put all this time and effort into our orders- have it delivered next day to your door and then also pay your postage costs. We act within distance selling laws. It says on our website in the postage and returns section.’

Admitting you can not afford to put time and effort into your orders is unprofessional and frankly, abysmal customer service. If you cannot manage this, maybe move away from mandatory next day delivery.
DO NOT imply I’m asking you to pay any postage. I’m asking you not to charge me for postage I’ve already paid. It’s really quite simple.

Finally, in your response, please do not sign off with a kiss. It is unprofessional. I do not need kissing, I need customer service.

"Really what is there not to like"

Really what is there not to like. I live in London, but still prefer to shop at Blue. I always find something ( if not several things) that improve my day. Lunch at the Cafe Lucca ( with the dog), and a stroll around Bath afterwards - even in the rain - makes the whole experience a treat.

"Range and service"

Interesting range, good online service for international customers.

"My favourite clothes store, online"

Excellent range; good photos and information. Well-informed customer advice if needed. Just wish they could waive the delivery charge!

"Just for some feedback"

Just for some feedback, parcel took 3 weeks to arrive and cost GBP20 to post. I have purchased online from boutiques in Belfast and Edinburgh at less cost (GBP10-15) and they have arrived much faster.
I emailed their sales team 3 days ago as I could not get the tracking number to work but got no response.That said, item was lovely, in perfect condition and I think their facility to buy overseas online is a great thing for us shoppers. I will continue to look and/or shop online with them again. Kind regards, Glenda

"I love ordering from Blue Woman"

I love ordering from Blue Woman. Everyone is so helpful.

"Great quality & great service"

Received my order today and so delighted with the quality. Hazel was particularly helpful with my order. Thank you. Pat