"They have become a trusted partner in…"

They have become a trusted partner in my supply chain, and I couldn’t be happier with the collaboration. The communication is transparent, and they always keep me in the loop about inventory levels and shipping statuses. Their proactive approach to problem-solving ensures that any potential issues are addressed before they become problems. I truly value the relationship we’ve built, and I know I can count on them to support my business goals.

"The picture you have online clearly…"

The picture you have online clearly shows the original item with holes for the water to go down yet what you sent does not. I could have bought this locally and saved money.

"delivered as expected"

delivered as expected

"Good coco liners!"

I ordered coco liners. The price was reasonable, and shipping was fast. Quality seems good. I'm very happy with my purchase!

"Very timely suprising securing helpful…"

Nice package needs Very timely suprising securing helpful 4 seasonal application to set scedule more convienantly thnx so much

"Very easy to order and great service."

Very easy to order and great service.

"Lights"

Easy to order, and great price.

"Flawless experience"

Easy ordering. Items arrived sooner than expected. Always a pleasant experience.

"Restock fee charged despite return policy"

I purchased two propane tanks through Amazon, who served as an intermediary for MaxWarehouse . The tanks I ordered were unfortunately the wrong size for my RV. This was admittedly my mistake, and I paid significantly for- it cost me $205 in shipping costs to return them to MaxWarehouse - 2/3 the purchase price of the tanks. My complaint is that MaxWarehouse charged me a $58 restocking fee, which was deducted from my refund. Their stated return policy on the Amazon site says: "If you change your mind about your purchase and you return the item in its original condition (unopened/new/ in original or unaltered packaging) - No restocking fees. Full Refund". I did in fact return the tanks unused, still in their black plastic accordion wrapping, and in the same cardboard shipping boxes they were originally sent in. In fact, their outbound packaging was VERY deficient - the tanks were in cardboard boxes wrapped in those almost useless plastic pillow cushions. There was no protection at the top or bottom of the box to protect the tanks against impact damage, so I added Styrofoam protection underneath the tanks and extra cardboard on top..

I protested the restock charge through Amazon. MaxWarehouse simply replied that "if an item is returned in a used, damaged, or materially different condition, a partial or no refund may be issued." I was given no explanation of how my return was "used, damaged, or materially different", which I firmly do not believe to be the case. I sent them a follow-up message requesting clarification, but received no reply in the following week. I also made a phone call to their service department (voice mail was the only option given), but the phone call was never returned. I believe I was unfairly charged a substantial restock fee in violation of the company's written return policy, and without being given any further explanation.

"The price of the lights was great."

The price of the lights was great.