"Inaccurate Accounting "

MHA is a charity but there is a serious problem with its accounting. A relative has been sent a bill for services that date to over 3 years ago …and it is a LARGE amount.
You cannot demand payment for errors that are 3 years old.
Will be referring to The Charities Commissin

"Our problem was resolved"

Our problem resolved

"Call for a cook job in mha Poole they…"

Call for a cook job in mha Poole they invited me for an interview the same day as soon as I arrived I have been told sorry the position is gone what an unprofessional management very very disappointed.

"Montpellier Manor is a…"

On the surface Montpellier Manor is a very grand looking setting both inside and out with plush furnishings and fittings. The caretaker, activities organiser and a handful of staff are quite pleasant but the majority of staff completely blank visitors who may be walking to and from guests’ rooms. I was able to visit my family member, close the door and be in the room for a couple of hours without a member of staff checking in. The corridor on entry and exit rarely had a member of staff in sight so anyone really could be wandering around, I found this to be quite unsafe given the vulnerability of residents. It’s not very secure, door codes are passed around, it might well not be a legitimate visitor being allowed entry because another visitor leaving has given the code. One day my friend had a very private meeting happening and a member of staff very rudely barged through the door, asking the visitors to identify themselves. It was none of their business, yes, ask my family member if all was ok, but not to ask the visitors, clearly of an official capacity to identify themselves, this was just being plain nosey. My family member did not enjoy the food at all, said it was of little quantity and lost three stone in weight whilst at Montpellier. The cleaning of my family member’s room left much to be desired until family complained, after that it was cleaned more regularly. Staff do not pass on messages, my family member missed three medical appointments because staff did not pass on the message. Once a district nurse called to say would it be ok not to visit and was told that was fine, my family member wouldn’t mind and could wait another week.Actually my family member did mind and it was not the call of a staff member to make without firstly consulting the resident. On occasion the staff on duty didn’t even pack a resident off to hospital with bare essentials such as toiletries, night clothes and spectacles. There are agency staff at night whose command of the English language is very poor indeed, this concerns me because my family member couldn’t understand a word they said and vice versa. One day a family member had to call up about a serious medical matter and a senior carer answered, male, and the only word he said was “yes” and his name when asked what it was. My concerns are how safe are the residents if a senior carer cannot even conduct a telephone conservation about a medical matter ? Some staff hand out tablets from their palm to palm, why not hand them out from a pot to the palm, far more hygienic. There is clearly a clique culture between staff, and having visited a few times a week it became clear that staff not in the clique were the most approachable and friendly towards both residents and their family. It just didn’t give me a good feeling and I have visited many care homes in the Middlesbrough area over the years that have felt like home as I’ve walked through the door, not here I’m afraid. My advice to anyone reading this who is looking for a care home would be to do your homework, read reviews, look at the qcc and maybe just start off with a couple of weeks respite to get the feel of the place.

"I have now worked for mha in sheffield…"

I have now worked for mha in sheffield for nearly 6 years. As a domestic/kitchen assistant I can honestly said there's not a day when I haven't wanted to go to work.
I like everything about my jobs / my work colleagues/ my boss and the residents everyday is a different day meeting different people from all ethnics .

"Horrible company doesn’t care"

Working for MHA and their “compliance” visits makes me want to k*** myself. Horrible company with no real values, doesn’t care for their staff.

"MHA Hartcliffe Nursing Home ... avoid this organisation"

This care home is extremely unprofessional, underhand, unethical and unscrupulous and should be avoided. They failed to provide basic care to a elderly and vulnerable adult at a cost of £1300 per week. We had 18 months of extremely poor basic care, theft, coercive behaviour and provided no communication or support to help assist our family during their progressing terminal condition in fact they excluded us completely. The senior management team refused to listen, take ownership and act appropriately which resulted in the harsh removal of a loved one from their care. When the home manager was informed of our decision it was challenged (MHA do not want to lose a self funding resident at all costs) they further denied there were any issues and were unaware of our complaint. On leaving they further refused to hand over 2 weeks worth of time critical medication which is required 4 times per day and ended up causing further safeguarding issues. After contacting the GP they were suitably informed to hand the medication over and as a result was taken almost 3 hours late causing further harm and distress. The home seemed to think they acted appropriately with this medication and this disgraceful behaviour only reiterates that the decision of removal to a more appropriate care home to avoid further safeguarding concerns.

"I’d give minus stars if it was possible"

Awful corrupt company from Head Office down to Home Managers. They breach staffs data protection rights, discuss staffs private information in hand overs, very personal and private information, when raised with head office they cover their managers saying they never said that, when the only possible way my data could have been breached was if management leaked said information. They financially abuse staff, withholding payslips, paying less hours that contracted! They really are the lowest of the low and I would AVOID any relative of mine ever going in to such a cold hearted corrupt organisation. What is laughable is they call themselves a charity, charities are meant to help people and care for them, when in my experience ( 9 years experience) they cover discrepancies, are fine with racist behaviours, financially abuse staff and don’t follow their own policies regarding medication errors, reporting them, if they even bother doing that, 5 days later!!!! A resident could have died in that time! My helpful advice for families or staff thinking of joining MHA would be avoid at all costs!

"Montpellier manor - care home or show home!?"

This home, is very selective, once a resident develops age related issues such as: mobility, assistance with eating, bed ridden due to weakness or recovering from an illness etc, your too much for them. If your hospitalised don't expect them to accept you back. I thought that's what care homes do? Care when it's needed, how wrong I was.

"Allesley Hall ‘nursing’ Home"

Diabolical experience for my great uncle. Staff didn’t know what they were doing (bar about three staff members) and the manager was shocking. Complained and things got better for about a week and then went down hill again. Once staff knew I had complained they started doing tit for tat. I was also advised from the manager that I could be refused to see my great uncle if I didn’t follow the rules. The rules that were never laid out to me?! They have no idea about dignity. There idea of care is shove them in a room until they die.