"Do not buy from this company."

I bought a Yoga Mat and it was unsuitable. Too thin and too heavy. DPD confirmed the return on 27th March but despite 3 emails and constantly trying their chat facility (which does not work) I have had no response and no refund.
I will now have to take further action. Avoid this company.

"Places an order two months back"

Places an order two months back, still haven't seen a thing. Seems like its gone walkabout somewhere but Im left completely in the dark!

"Awful experience!"

Awful experience!

"Received my refund! "

I bought a Yoga mat from Yoga Studio and it really was not suitable for Yoga at all as your hands slipped on it! I used it one time and emailed Yoga Studio to explain the problem I had and to my amazement they replied saying if I post it back I could have a full refund, or if I decided to keep it I could have a partial refund. I posted it back which cost me £6.45 2nd class tracked and I had to buy wrapping also at £2
I waited two weeks and nothing! So I emailed, nothing! I emailed again, nothing! I have emailed 6 times now each time very politely asking where is my refund! 6 weeks later and still no reply and no refund! I have been ghosted!!
Terrible customer service!
Buyer beware.
UPDATE!!
The company have been in touch with me and apologised for the misunderstanding.
They explained that my emails went into their junk mail box and are now looking at updating their system.
I received my refund and a £15 voucher for my inconvenience!
They have been exonerated :)

"Despite a mix up with my order"

Despite a mix up with my order, customer services were outstanding and prompt in supplying me with the missing items. This is a small company and operate with limited means. I appreciate the service and would recommend highly

"MISDESCRIPTION - WAGS ULTRA GLOVES"

If I could give no stars I would.

The gloves supplied are probably more suited to a child's hand.

I have a medium hand (always purchase medium in all gloves).

I do not believe even the Large size would fit a normal sized medium hand.

Despite their Customer Service claiming there was a sizing chart displayed against these gloves there was not.

They have caused me a lot of disappointment, frustration and unnecessary aggro.

CUSTOMERS BEWARE.

"Outstanding customer service (Paula and Steve)"

Outstanding service (Paula and Steve) and super fast delivery times. I had a product issue with my mat and bag within the first 30 days. Contacted yoga studio and pleasantly surprised at response times (refreshing!). Personal replies each time and only automated response was when I first submitted details of my issue on a Sunday night. Issue resolved quickly, with them also contacting the manufacturer of the products I purchased. Delighted with replacements. Outstanding customer service. Thank you Paula and Steve!

"Amazing Caring customer service"

Being able to speak to real people on the phone who go out of their way to help, fast delivery - just amazing service. These guys are a breath of fresh air! Will certainly continue to use them for everything yoga and more.

"Beware"

Beware ! You have to book but classes are cancelled at such short notice that I can't comment on the actual teaching

I was left standing outside the studio at 8 am in the freezing street. My office only opens at 9.30.

Such a disrespectful way to treat students.

"Awful experience"

Awful experience.
I ordered two months ago and I still don't have my items. It seems to be lost somewhere but I have no way to know what to do. I wrote 3 mails with no answer. Lack of customer service. Obviously not able to deliver properly in France.
Don't recommand at all.