"I was told my Australian visa would be…"

I was told my Australian visa would be 6-8 weeks originally that’s why I thought 5 months would be plenty of time ,I’m still waiting every one has gone and I’m back home still!
Don not deal with Ann GRIFFITHS !Australia messaged her asking for information about me I was emailing them every couple of days to and they kept telling me they would be in touch .she then sent me the 12 days later from the Australian embassy and told me to send information over ASAP but the email said I had seven days to respond I didn’t get it till twelve days after she received it .no apology nothing !
I paid these best part of 200 to fill in my application I was told on the phone that the application I filled in would be re written it wouldn’t be the scruffy piece of paper they provided but they just uploaded it as it was . I tried to speak to the higher bosses but you can’t get hold of them I don’t know how they can justify the money they was paid do not give these any money.
Rip off merchants .

"Efficient service"

Efficient service, I was concerned after reading reviews,but seems only people with problems review. We needed Visa for India and they were given by our cruise company. They required more information which we supplied and next day we had a date for our visa appointment. the paperwork arrived 2 weeks before the date, we went there today and apart from the 1hr 45m delay, the visa office was chaos, all was fine. Now awaiting our passports back with visa. Service was competent and we got what we paid for

"Poor service …"

Used this company in Sept 2021 for covid testing requirements for a holiday in Portugal. Was given the wrong advice and we lost our holiday. This company refused liability so I had to take them to the Small Claims Court where I won my case. Despite having a CCJ they refused to pay. Months later finally made to pay after I referred the matter to Cobra Financal Soutions.

"Poor would not use agin"

WE had used the Travel visa company about 6 years ago but will no be using them again. 2 of my colleagues were going to India and they we needed their help to get the visas. They had done this before and it was done in a way we did not have to attend the embassy. The communication with them was extremely poor and there was no response to emails. They advised us they we had to attend the embassy as this was a change by the consulate however a friend of mine got a visa with another company within the same week and did not have to attend. I have also been trying to get an invoice for payments made on my credit card but they are not responding to emails and there is no answer on the phone. very unhelpful

"Absolute Nightmare"

Absolute nightmare. Turned up for our visa appointment and the visa company had filled one of the forms in incorrectly. Tried calling the visa company and they never answer the phone - 5 hours later having to refill it out online ourselves!! Very stressful

"Ide like to write a review of this…"

Ide like to write a review of this company but as I've spent a good portion of my life over the last week or so trying to contact them without success it's hard to form an opinion. So if you've all the time in the world to hang on a phone only to have the line go dead on you after twenty minutes or so this is the company to go for.

"AMAZING!"

Had a difficult last minute issue and they were amazing. Really done us a favour and we were able to go abroad thanks to them. Couldn’t thank them enough. Amazing staff, company and service :-)

"Telephone customer service and prompt email response. A+++"

Spoke to friendly customer service that corresponded via email promptly and provided very helpful information as my partner is from South America and struggling for a Schengen visa to Spain. I would highly recommend the services from The Travel Visa Company and Keni was very helpful.

"I cannot praise this company enough"

I cannot praise this company enough, they are swift, sure and delightful to deal with. Why cannot more companies be like them? Thank you Keni.

Sue Worrall

"Helpful with change of travel plans"

My husband and I were planning to travel to Sydney for our sons wedding
The travel visa company had completed our Digital Passenger Declaration.
Then ,at the last minute unforeseen circumstances meant that we had to delay our departure by a week.
The Travel Visa Company agreed to re-do our DOD at no extra cost.
Very happy