"Swift and professional"

My booking amendment was dealt with perfectly and swiftly by a well mannered chap named Tom, thanks very much,
From a grateful customer

"Brilliant customer service"

Brilliant customer service! Sorted out our query within a day and cannot wait for our brunch

"Amazing experience"

Amazing experience! All the performances were fantastic and it was truly bottomless!
Definitely recommend!!

"Girls Brunch"

Service

Food

Ambience

"Great party location"

Beautiful location, great staff very polite &a great laugh.Dj was playing some top tunes really got the party started.There was a bit of confusion over the food but there was 13 of us.We had a older man as 1 of waiters & He was so nice really looked after us. Can’t wait to go again

"The hosts were great fun and the…"

The hosts were great fun and the interactivity was fun. The food was nice and all staff were fabulous

"Great service"

This time it was great as the young man that served us was so helpful .so much better service this time

"I had some Italian guests and I took…"

I had some Italian guests and I took them to SICAN, they enjoyed a lot the Nikkei foods and we appreciate a lot the excellent services . The waitress took care of us since the begging. The restaurant design is really special , nice atmosphere. Finally we moved down to the Amaru bar which has an amazing design, unique I believe in London.
Enjoyable music and cocktails, we definitely go back.

"I want my deposit returned( refund has been now issued))"

Unfortunately we couldn't go . When I booked and paid a deposit there was absolutely no mention of it being an over 21 establishment. My daughter's are 18 and 19 and I had booked for my daughter's birthday.
I requested a refund of my deposit as this was not my fault that I had unknowingly booked for a venue which would not allow us entry. I emailed and was told that I had to contact the restaurant. I don't believe it is their responsibility to refund me ...it is the company .bottomlessbrunch.com that should refund my deposit as it was wrong and unclear advertising on their part. I will never book through a third party like this again as they won't take responsibility when things go wrong. But I am taking it up with trading standards to get my hard earned cash back..just book through the restaurant and save all the hassle!

Update: Refund has been issued. Many thanks

"We had a great bottomless brunch at the…"

We had a great bottomless brunch at the Ruben Hotel, with amazing afternoon tea, and excellent service from the staff. We could really not fault it at all.