"Great recurring vendor automation"

Tipalti has really helped us automate our AP process with respect to our recurring non-inventory vendors. Not having to spend time coding expenses and switching to a review model has been a big boost to our Department's quality and processes.

"Highly Recommend Tipalti"

The software is easy to use and the payment processing is seamless. Tipalti has Great Customer Service.

"bad bad payment"

bad bad payment

"The bad payment system"

The bad payment system

"Expectations vs reality"

Expectations vs reality
They onboarded us falsely,
Half of their systems are manual
They donot guarantee the delivery of payments
They make payees as payable or not payable
Payable in simple terms (will be paid) or wont be paid
-- then for payable, in their system, docs missing or some details missing etc. Funny part is they donot notify your system about it, you need to read the text from their portal in html pages.

Lol, working manually. If you want automation, forget about this joke company.
They promise you something and they donot give them in reality.

"The worst payment processor out there"

The worst payment processor out there - so unreliable and with tonnes of bugs - my whole company ended up going with Stripe instead, and we've never looked back.

"Great platform, amazing customer service"

Great platform with probably the best customer service I've dealt with in a B2B software company. Has plenty of integrations with other platforms which is key in today's finance world. Does what it seeks to do, with the real clincher being that when something doesn't work as intended (which will always be the case at some point with any solution), there is always a real person who can actually understand the problem to help.

"Overall the system is doing the…"

Overall the system is doing the mandatory things. Capture the needed information, support workflows, and have a good connector to Netsuite. Where it lacks is the non-trivial areas like the ability to create a customs dashboard or build more complex workflows based on certain fields. Integrations to other systems (like DocuSign) ability to keep contracts etc.

"Tipalti has been an invaluable tool for…"

Tipalti has been an invaluable tool for automating our global payment processes. Designed to handle the complexity of international vendor payments, Tipalti offers a comprehensive platform that covers everything from onboarding and managing suppliers to ensuring compliance with global tax and regulatory requirements.

Pros:
Efficient Payment Automation: The tool automates a wide range of payment options—wire transfers, PayPal, ACH, and more. This flexibility ensures that we can cater to the payment preferences of our vendors worldwide, while Tipalti manages the routing and payment processing seamlessly.

Global Tax Compliance: Tipalti’s tax compliance features are a standout. It automatically collects W-9s and W-8s from suppliers, ensuring accurate reporting and reducing the risk of errors and audits.

Streamlined Supplier Onboarding: The supplier self-onboarding feature simplifies the setup process by allowing vendors to enter and manage their information. This saves time for our accounts payable team and reduces back-and-forth communication with vendors.

Transparent Reporting and Analytics: Tipalti provides real-time analytics and financial reporting, allowing us to monitor payments, track expenses, and manage budgets across different regions. The dashboards are intuitive, making it easy to get a quick overview or deep-dive into specifics.

Multi-Entity Support: For companies with multiple subsidiaries or locations, Tipalti’s multi-entity support allows centralized management of payments while keeping accounting clean and separate for each entity.

Security and Fraud Prevention: Tipalti's built-in security features, including OFAC screening and fraud detection, give peace of mind that payments are being processed safely and within compliance.

"Fagile Expensive System"

We used Tipalti for the minimum term of 12 months. During the sales process it was sold as a premium service that was fully customisable with a very thorough implementation process which was quite costly.

Whilst lots of initial meetings for the onboarding seemed they were building a custom workflow by the end we were just granted access to the system with minimal customisation performed by the team and it was built through trial and error on our side.

When we started using the product, we found it to be quite clunky and slow, suppliers complained of issues accessing their portal and we found ourselves dealing with sync error's with the bookkeeping system which became time consuming to fix.

The system feels quite fragile and breaks often requiring support, Customer Support can take a few days to turn an issue around in most cases requiring a lot of emails back and forth to resolve.

We stopped using the PO function as it was just too clunky.

However once you do have an invoice through the system the payment cycles is relatively easy even if it takes quite some time for cash to hit your tipalti account.

We were assigned a customer success manager, to date I am unsure what their purpose was as they couldn't resolve issues provide support or much guidance.

Wouldn't advise using them as it is very expensive for what it does.