"failed to deliver purchased booster for my home…"

I have purchased a booster for my home but there is no sign of it arriving and no communication from the company since placing the order - even after contacting the info @ email addresss - all the phone numbers are not connecting ( those on the website and those in the confirmation email ) - so I have no choice but to take this up as a failure to supply goods after taking payment & will take this up with my credit card company to recover my costs

"I contacted them to ask their advise on…"

I contacted them to ask their advise on what product to buy. Never received a reply . So much for their 24/7 customer care. Looks like I dodged a bullet, looking at previous reviews.

"This company is a scam"

This company is a scam. Beware! This a a drop shipping scheme.
The unit we received is the same as what is selling on Ali Express for a tenth of the price. And it does not work.
Contact details and address are false, very false.

"avoid this company its a con 30 day…"

avoid this company its a con 30 day money back this is a scam bought product and asked to return no one will give return address just go on about how much I am going to be charged but never give address so you can return its a scam to keep your money now there is no contact at this so called company at all do not buy

"Wrong cable sent and can’t be contacted!"

You’ve sent the wrong cable for the window access which we spent £60 on, and for the last few days the website is down and you contact phone number rings out. Please contact me ASAP to resolve before we have to report (ref Walden).

"Phone maladies solved with good support"

The initial booster I purchased did not support the frequencies in my area. The web site said the product chosen would cover O2 - but unfortunately it did not cover 800MHz. However, Mobile Booster worked with me to confirm the situation, what transmitters were in the area and also confirmed my installation was correct. Mobile Booster then sold me the correct 800MHz booster and provided a full refund on the old one.
There were no quibbles and they worked collaboratively to solve the issue.
Mobile Booster also updated their product line quickly to ensure other Customers can chose the 800MHz (rural/semi-rural) product.

"One of the worst service"

One of the worst service. I bought the mobile booster during hte COVID-19 crisis.



The booster is shipped from Hong Kong, which means that you have to pay additional tax on it. It took forever to come so I had found an alternative solution.



The seller refused to take it back, asked me to pay to send it back to HK (instead of their UK address) and would keep 20% anyway.



This is against the UK consumer law but he didn't care.



Awful company, I would not recommend at all

"Cell phone domestic signal booster kit"

The kit arrived as advertised. One thing I would mention, We have a slightly larger property and for our use the shorter length of cable that serves the internal antenna could have done with being slightly longer. Failing that the option of an extension might be useful for some.
I found the advice offered by telephone very useful. It saved me from buying a similar booster that would not have provided all our needs. There was no attempt to up-sell more expensive equipment , just good advice on what equipment would serve us best.

"Good product but needs to be upfront about import duty"

Order process and delivery time was great. Gave good advice over the phone as well. Would have been 5 stars but it was sent to the billing address not the stated delivery address and we had to pay £4.59 import duty to DHL before they would deliver and i wasn't sure if it was a scam (and the value of the item was stated as about $20 on the import document). If we had been informed of this beforehand it would have been ok but just felt a little ripped off. No reply to email about this afterwards either. On the plus side the product works well so i would still recommend despite the poor customer service after purchase.

Edit - Actually I've just read other reviews and it seems the import duty is mentioned in the T&C's (but who reads them?) and Benn is stuck abroad during COVID so maybe I'll give him the benefit of the doubt in replying to emails. However i would recommend the duty cost is not hidden away in the T & C's and mentioned up front. It wouldn't have stopped me buying the product. I bought this for my office btw which includes a portal framed, metal clad warehouse (bad for blocking signals) and it works perfectly with an external and internal aerial setup (the service levels in my office are actually better than in the middle of the road outside). I've upped my score from 3 to 4 stars.

"Order no #1502"

I ordered one of these due to my house being in a mobile blackspot. I received the product in five days, which was ahead of my expectations.

I had a bit of trouble with the setup and so contacted Benn. Despite being in a different time zone he guided me through the process and we had the device working on four bars of 4G in no time. This has been a problem for me the whole of lockdown as I have been working from home. I can now have a work conversation without the call dropping! Wish I had discovered this product earlier! Thanks Benn for your assistance