"Only requested samples and they got…"

Only requested samples and they got that wrong.
FYI - the samples are small squares; not the whole tile so this didn’t help for deciding which size tile would be best suited.
All tiles ordered were same white tile.
Nope - all tiles different colors!
At least I can cut my losses with this company at the wasted cost of mailing the samples.
Based on this experience, why on God’s Green Earth would I place a full order?

"Terrible customer service"

Terrible customer service. At first I thought they were really responsive when I asked for the actual tile dimensions. But once I placed my order it all stopped. I received the package on 8/8/24, but had lots to do. We took it in and didn't open it until today, 8/15/24. Opened it up and noticed that only 6 tiles out of 17 in the box were whole. The rest had cracked corners or were busted. So I contacted their support and I was told that they only give 5 days for damage claims, so sad, so bad. I contacted UPS to try to start a damage claim, but was told that whoever the shipper is they didn't submit the manifest of this shipment, so until they do a claim can't be filed? Wow. So I contacted my credit card company who file a dispute on my behalf. I felt bad to do this to a small outfit. Things are tough these days for all of us. But I don't think it is good customer service. Their 5 day rule is ridiculous because even UPS gives you up to 60 days upon receipt to initiate a loss or damage claim, no matter if concealed or not. This box of tile would have been covered 100% under the UPS Ground included protection which is up to $100 + original shipping charges. I don't really understand what the big deal is here. This tells me that this is an amateur shot that gives a rats behind about their customers.

Furthermore the quality of the tiles advertised as floor tiles was lousy. This domes not mean that all of their tiles are lousy quality, but those sure were. Anyway, Long story short: I can't recommend them at all.

"Very helpful sales person"

Very helpful sales person (Guri) @ Surrey store. We required only a small amount of tile and were treated as if we were tiling a whole house, it was a real pleasure dealing with him after some very bad experiences at the big box stores.

"Bad experience!"

We have been unable to reach TileMart to verify the status of our order. We received two emails on 8/3/20 sent at exactly the same time 3:35 and one email said our order has shipped and the other said our order had been refunded. I have not received responses to multiple emails inquiring as to the status of the order since the order was placed. I will not recommend or purchase any tile from TIleMart.

"I made an order contact the company…"

I made an order contact the company thru email and phone can’t get a hold of anyone !!!

"Shop elsewhere"

Supposedly my order shipped on 6/26. No tracking number provided. Called, messaged and emailed inquiring about my order with no response!

"Don’t"

I’m still waiting on my order that supposedly shipped on June 26th. No tracking number provided and no response to messages, emails or calls. I doubt that this is a legitimate company. Spend your money elsewhere!!!

"Can not get in touch with Tile Mart"

Can not get in touch with Tile Mart, phone announcement doesn't say store name but "Google subscriber" or something, left message two different times, no one returned my call. Emailed customer service, no response.
If there were negative ratings, this would be -5
Save yourself the hassle of trying to get PayPal payment refunded, DO NOT ORDER FROM THIS COMPANY.

"Are you sure you want my honest…"

Are you sure you want my honest opinion.

Ok
E-mailed multiple time
No reply

Called multiple times
Went to a google voice

Simple you guys suck..

"Arrived as promised and appears to be…"

Arrived as promised and appears to be what we want.
Price was very agreeable.
We'll see how well they match when we get them installed.