"Muy hotel siempre suelo encontrar algun…"

Muy hotel siempre suelo encontrar algun hotel según mis necesidades

"Excelente opcion para un encuentro con…"

Excelente opcion para un encuentro con la mas amada.

"Recomendable"

Funciona muy bien. Muy recomendable.

"Cubre bastante bien las necesidades…"

Cubre bastante bien las necesidades habituales,

"Facilidad y rapidez en la reserva asi…"

Facilidad y rapidez en la reserva asi como rapidez y seriedad en resolver contratiempos, confianza

"Comodidad al reservar y económica."

Comodidad al reservar y económica.

"Mi pareja y yo hemos recorrido muchos…"

Mi pareja y yo hemos recorrido muchos hoteles por Barcelona y es gracias a vosotros. Si que es verdad que para solo 3 horas son muy caras las habitaciones y seguiremos disfrutando gracias!!
Siempre aprovechamos los descuentos.

"Genial"

Genial! Simplemente genial!

"Customer service not available as advertised"

ByHours did a good job of modifying my booking at the last minute but their customer service was not as prompt as I would have liked which caused me significant frustration and loss of time trying to resolve. During their published business hours, they are not answering the phone and no support was available on their web chat. The other difficulty is that the hotel can’t do anything directly about my reservation either.

My recommendation is to cancel any reservation and book a new one instead of asking their customer service to modify it, especially within 24 hours of the reservation. That way one can be sure of the new reservation. When there is a potential for flight delays it might be better to book at the last minute after arrival.

"They claim no responsibility"

I was charged more than I was supposed to and they only got me a partial refund for the difference. They claim no responsibility, nor does the hotel. They said there is nothing they can do about it. So what's the advantage of paying by the hour if in the end you pay like a whole day?
This service is a good idea but it just isn't working properly.

UPDATE: May 3, 2022
I am still waiting for their "we're doing everything in our hands to get your full refund and we will keep pushing for it". I guess not much in their hands...

UPDATE: February 2nd, 2024
I am still waiting for their "we're doing everything in our hands to get your full refund and we will keep pushing for it". I guess still not much in their hands...