"Great customer service by Wayne"

Great customer service by Wayne. The price quoted was the original price without any hidden costs or up-sale. He was very honest from the beginning. Pick up was the exact day it was promised and the car was delivered a day earlier. Highly recommend!

"Recommend Wayne with Crystal Car Shipping"

Working with Wayne was a great experience. He was honest and communicated well through the entire process.

"Great experience shipping my car"

Great experience shipping my car, Connor was of great help

"Connor was great"

Connor was great! He was so responsive and he really worked hard to find a deal that was best for everyone involved!

"Wayne Richard did a wonderful job and I…"

Wayne Richard did a wonderful job and I would highly recommend him to other’s , great service and very knowledgeable

"I got a lot of help from Wayne Richards…"

I got a lot of help from Wayne Richards when getting my car from Florida to Arizona. Very helpful!

"First time shipping a car"

First time shipping a car. Was very hesitant. The team was supportive, professional and during business hours VERY responsive. Everything they explained happened as it should.. daughter got car in 2 days. No issue. They even followed up to ensure i was satisfied

"Great customer service by Connor"

Connor at Crystal Car Shipping worked to get me my vehicle fast. He handled my multiple questions with ease and kindness, and I had a lot of them! He even worked to lower the driver's price considerably on my behalf. Overall he made a confusing process into something easy and seamless. Extremely pleased with the experience

"Process was pretty seamless"

Process was pretty seamless. Appreciated Connor’s help getting a driver who was on my route for the best price.

"Bait and Switch; Liar and Unprofessional company"

I had done a lot of research to find a shipping company that has the best reviews. Crystal car shipping qualified and on speaking with Rowan Stewart, he assured me that the quoted price will not change on the day/week of delivery as they are a reputed company. So, I went ahead and signed the contract with them for $1100 a month in advance (in Nov) and gave a 5 day window (12/12 as the first date and 12/16 as the last day). A week before the pickup week I texted Rowan many times to ask when is pickup happening. He replied pickup will be on the last day of the pickup window. On the last day of the pickup window surprisingly his driver cancelled my order and now Rowan jacked up the price to $1500 and said this is the price the new driver is quoting and made me sign a new contract on the day of pickup (12/16). This proved to me that this company is just like other companies that have bad reviews. It seems like this Crystal car shipping company has created false profiles to add 5 star reviews. Anyways, I had no choice and had to pay higher price at last moment to ship my car. The nightmare did not end there.
The delivery was supposed to happen on 12/23/2022. I needed to be at the pickup location so I kept asking to confirm the delivery date. Everyday I was being told the delivery is happening today (that too on asking and not proactively being informed what is going on). I could not make any holiday plans and my entire vacation was spoilt and finally my car arrived on Dec 29. At least if I was told truthfully that car delivery is delayed I could have made some holiday plans.
Additionally, on talking to the driver who delivered. He said that that Rowan gave him my wrong number so he was informing an incorrect number about the status of car delivery! Also, he told me that Crystal car shipping just paid them $1000 and he was booked many days in advance of my pickup date. So, basically Crystal car shipping company did a big drama on my pickup date to jack up the price (to earn $500 instead of $100 commission on this car shipping deal).
So, overall this Crystal car shipping company is a liar and unprofessional company (especially Rowan Stewart). They will quote you a price and jack it up on last day. They will not respond to your messages during delivery and will keep you hanging and waiting for your car delivery all day for weeks. Avoid this company at any cost!!!