BARLOW TRAILERS LIMITED
TJ Computer Services
"Quick and easy and a great price as well."
Hired a car transporter trailer from Barlow Trailers and couldn’t be happier with the service. The staff were really helpful and made everything straightforward. The trailer was top-notch—tilt bed, electric winch, and in great condition, making loading and unloading a breeze. Overall, a brilliant experience, and I’ll definitely be using them again.
Kelly
"Getting barred from Barlows trailers "
Barlows Trailers are an absolute disgrace! I just received a call from John informing me that my dad, myself, and the rest of our family are banned from their establishment, even though we have spent a fortune there. John had the audacity to call me and inquire about whether my dad had ordered some parts. I told him that I didn't know because my dad doesn't live nearby, but I could ask him. John then accused my dad of upsetting his staff. I told him that it wasn't my problem. And let me tell you, John, your staff has never been friendly whenever I've been there. Apparently, I'm not allowed to have an opinion. John then proceeded to verbally attack me, resulting in me being banned from Barlows. Despite purchasing a new trailer from them, which turned out to be faulty, I was told that I must have somehow damaged it. Tony, one of their employees, spoke to me as if I were a child when I brought it in for inspection. It costs nothing to greet customers with a smile and a friendly "hi" when they walk in! You say your customer service is excellent but clearly this is the exact opposite. I had to end the call as John was getting aggressive. I have never been spoken to like that in my life!
C Cubed
"A perfect example of five star service."
I have no hesitation in awarding Barlow Trailers five stars. We recently purchased a new Ifor Williams horse trailer from them. This is a family owned business which clearly puts the customer first. There were a couple of minor hiccups along the way, however, they went out of their way to ensure that we were completely satisfied.
Tamara Habberley
"excellant and swift mail order service"
I placed an order for 2 x ifor williams 506 full length breastbars for my trailer on Sunday 18 feb, explaining I needed them for the following weekend. Called on 19th and they confirmed they were arranging dispatch. Had a helpful discussion about trailers and travelling horses in general and received the breastbars the next day which fitted perfectly. Im very impressed and would happily use purchase from them again.
Tim Barnacle
"Superb customer service on a recent…"
Superb customer service on a recent very short notice motorcycle trailer hire. Cannot fault the trailer, or the thought and concern giving us help at a very stressful time
Barry Holmes
"Great Customer Service. Fast Delivery!"
Ordered a hitch lock for my trailer, Barlow Trailers were extremely helpful in sorting the correct one out and it arrived the next day. Customer service as it should be.
Highly recommended, many thanks.
Barry Holmes
Nn Nn
"Finish not great"
Quality Control ?? . Bought 2 hinge tubes @£16 each obviously dipped in galvanized paint but finish not great lumps aplenty, Ifor Williams parts seemingly?? Look diy.
mick mcdermott
"Highly recommended"
Just returned from a weeks holiday in a lovely motor home hired from Barlows Motorhome hire. It was our first time hiring a motorhome and the staff were absolutely fantastic from the booking process to the collection and return to the depot. Not only are they great value for money the motorhome was immaculate throughout and I fully recommend this company and their staff. Mick Mcdermott
Abi
"Fantastic motorhome and amazing customer service"
From the moment we booked we were offered amazing customer service and can’t believe how much value for money we got for hiring the 4 berth motorhome for the week! The camper had everything you could wish for, everything you would need was provided. A huge thanks to Kim and Doreen for making the whole experience so easy and such a delight. We will definitely be booking again and highly recommend Barlow Trailers if you want to hire a motorhome.
David Barnes
"A Caring, Excellent Service"
I recently purchased a 42mm original Ifor Williams jockey wheel for my old trailer from Barlow Trailers. This was to facilitate the transport of some stone to our new home. I had a need to unhitch the the trailer while still loaded. My reasoning was that the jockey arrangement would at least be able to unhitch a load that was within the specification of the trailer. Unfortunately when I contacted Barlow, John explained that the original design was not intended for this purpose and hence this was why the central leg of the jockey wheel failed. However this did not stop Barlow Trailers sending me a replacement. John, Ioana, thanks ever so much for your help and understanding. What an excellent service despite my lack of knowledge. A business that cares for their customers with excellent service and advice. Thanks again.
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