"Customer service is 100% awful"

Customer service is 100% awful. Was working with Henley he won’t return calls and says one thing and does another. I have purchased from them in the past and it’s a hit or miss. When you see no pictures of the pallets do not buy. Trying to speak with a Rep (Henley) is a joke he is a poor representation for the company. They just fired all the sales staff and call center is not in US when call can’t understand him. Just awful and the prices for some pallets are ridiculous I think they ghost bid against us to get more money. They are going down as a reputable business. Find other company’s to buy from and whatever you do try not to get Henley awful

"SCAM!"

SCAM!! Do not buy! Purchased a pallet online which was labeled “damaged/missing parts/tested not working” when I get to the warehouse, the items I purchased had been fully recycled!! Warehouse staff advised me to leave the pallet there, since it was labeled incorrectly, and they will contact customer service for a refund.

They did not give me a full refund and charged a 10% cancellation fee! Very disappointed with customer service received, and do not recommend doing business with them! I have purchased pallets from them before with no issue, but will not be purchasing from them again.

"counterfeit products"

Found so much counterfeit products and Im not talking dupes or knock offs. Legit products trying to replicate big companies like samsung and playstation.

"In Texas,"

In Texas,
it is illegal for a seller to intentionally misrepresent or hide known defects about an item they are selling
. This is considered fraud and can lead to the purchase contract being invalidated. Buyers have the right to seek financial compensation or end the sale.
The Deceptive Trade Practices Act (DTPA) in Texas prohibits false, misleading, or deceptive business practices. This includes:
Misrepresenting the characteristics or uses of an item
Representing that an item is of a certain quality when it is not
Advertising with the intent not to sell as advertised
Failing to disclose information to induce a consumer to buy
Consumers can file a civil lawsuit against those who violate the DTPA

"These people also go buy the name…"

These people also go buy the name liquidationpalletdeals.co.uk I ordered a toy pallet paid 420 pound on the 4th of October I havnt received the order they have took my money and scamed me no longer replying to emails dout will get my money back please don't get scammed please do your home work

"I order one pallet I paid £1700 and…"

I order one pallet , I paid £1700 and nothing received, they didn't send me nothing, Scam

"Scam"

Scam. Do not buy from this company.
They will take your money and ship nothing. I have reported them to my visa for fraud and the better business bureau has been contacted.

"Good follow up by Direct"

BIGGEST CROOKS ON THE PLANET_ STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hopefully, Direct has finally reimbursed us for our loss, and , if so, looking forward to future business - 09/27/2024

"Aún no he hecho mi primera comprar pero…"

Aún no he hecho mi primera comprar pero me gustaría saber qué tal le fue

"Please don't sham people."

Hello, I have no words to describe how disappointed I feel about the pallets received. They said that it was 75% working goods, which is wrong because it is 90% damaged goods from the pallets(12) I received. Almost all the items had receipts attached that read "Return Reason: damaged", whereas they (DL) said there was no way of knowing that. For example, one pallet containing grill and washing machine are both damaged and in non-working conditions as per the receipt attached to them, so that is one pallet which is a complete waste, which makes 0% working item from one pallet. I will not be able to get back the money I spent in purchasing/shipping this lot not even closer. Please don't sham people like this. It is a lot of money, hard work, and time that I put into buying, transporting, and sorting this lot. But I will not be able to even make enough money to get my money back, on top of that I might have to rent a dumpster to get rid of all the damaged goods. This is a total loss and disaster for me! This is truly frustrating. Thanks