"Test is accurate"

Test is accurate. Questions always answered promptly.

"Issues with scheduling in the website, but it was resolved"

I tried scheduling a bio-metric screening through my work. It was not allowing me to actually schedule on the Lets Get Checked website, nor could I order an at home screening kit. I called and spoke with a customer service rep who was not able to fix the issue, so she placed a support ticket. No one called me back and I checked two weeks later but the issue was still happening.

Then, I called again and spoke with Ki. He was very nice and initiated a three way call with my insurance to try to resolve this. The call lasted over one hour and Ki remained patient throughout. He placed a support ticket and I did not think anything would happen. I checked the Let's Get Checked website a few days later and I was able to schedule the biometric screening! Ki called me a day or two later to check in and inform me this was resolved. I greatly appreciate his assistance and follow up call! He seemed to genuinely want to assist me and cared about the issue. Thank you Ki!

The 4 stars was due to the experience of the first representative not calling or emailing me to update, nor was the issue resolved until I called again. Ki's service was five stars though.

"Great experience "

I like how easy it is to order a test kit. The instructions are clear and simple to understand. Shipping was quick and test results were provided quickly and explained very well. Will be taking test results to my Dermatologist at my appointment.

"The test was easy to do and the…"

The test was easy to do and the instructions clear as well. Overall, I am very pleased with the turnaround time.

"Trouble-shooting an issue w/ the website"

I called the company to help trouble-shoot an issue I was having so I was hoping IT could help. I spoke w/ Ki who took my concern & was going to give to the IT department. He called back in a few minutes wanting to try a few things to see if it would work. He worked really hard w/ me & got my issue resolved!!! I appreciated the time he took to get this sorted for me vs waiting for IT & he was polite. Thanks!

"This was easy fast and accurate"

This was easy fast and accurate.
Thank you LGC

"Easy to follow instructions"

Easy to follow instructions, discrete mailing envelope and good customer service

"Excellent product and experience"

Easy-to-understand instructions. Excellent communication. Quick turnaround with results. While I didn’t get the results I had hoped, the truth is the truth. Highly recommend.

"Quick Answer"

The results arrived quickly. Very easy to understand. Great report format

"It was simple."

It was simple.