"I made my first order DEC 8"

I made my first order DEC 8, delivery was via DPD.
Packing was excellent, quality of all the items was 5 star. I'm really excited about this one and because of their competitive prices and really good customer service response times, I'll certainly be back for more. You have not requested this review but you deserve a great one. Thanks.

"Good product"

Good product. Good price and fast delivery. Package was well wrapped to withstand rain when left outside door.

"Terrible customer service. Avoid at all costs."

A few months ago I placed an order for multiple bags of seeds in paper packaging and have just recently noticed that the metal lining has started to flake off into the remaining seeds, rendering them inedible.

I got in touch with their customer service team to request the product be replaced and was thoroughly disappointed at the way they chose to handle my complaint.

They advised that any faulty/poor quality products should be reported within fifteen days in line with their policy, although this contradicts the Consumer Rights Acts 2015 in which we’re able to request a repair, replacement or refund for goods within a reasonable amount of time. A fifteen-day limit would not be enforceable by law.

Additionally, the team was extremely rude in their communication and attempted to push blame back onto the customer instead of taking ownership and apologising for the poor quality goods.

Sadly after reading a plethora of complaints on TrustPilot, I fear I’m not alone in my experience with this company and that they aren’t likely to take responsibility and make steps to improvement any time soon.

Avoid at all costs.

"They USED TO BE decent enough."

They USED TO BE decent enough.

However, once I got notified that one of their suppliers used an EU-banned organophosphate pesticide in one of my orders, they just decided to ignore my emails when I asked them to please make it right....so that's certainly something to contemplate.

"poor customer service"

Been ordering from Nutsinbulk for many years but this year I've had several issues unfortunately. Delivery is usually within a few days so I made an order as usual before going away in 10 days. Unfortunately nothing arrived and they hadn't even posted the goods in that time! My last order contained an item that was obviously contaminated by another product and was not edible. Rather than ask for the item back to check they said it must be my taste buds!!!!! My friends all agreed the item was contaminated after tasting it. Eventually they agreed I could send it back for a small refund but the postage was so high it wasn't worth it.

"Outstanding products, outstanding customer service!"

For four years, I have been ordering from NutsinBulk, and for four years I have been a most satisfied customer! The quality of the products is outstanding and the customer service is equally outstanding. And if you need or want to consumer organic food, you will be amazed to see the choices you have at NutsinBulk! Truly a great company.

"Great service"

Great service. Good product.
I buy hazelnuts (10kg bags) fairly regularly. Delivery is as promised, quality is great.

"Ordered twice - satisfied with both purchases. "

I have ordered twice from this company, 5 kilo of macadamia nuts in june, and 5 kilo of medjool dates + 1 kilo of dried cherries is july. All of that were of first-class quality (only cherries was to dried out) Claims can only be about minor things: cardboard parcel with macadamia arrived completely wet from one side, and the nuts crumbled from the bottom from the blows but this is obviously DPD delivery falls (thankfully my order inside was packed in plastic bag), and in second order with medjool dates, inside the box with the order, as a softener, were placed old, cut up boxes from some spices; they smelled quite strong and unpleasant and I had to throw them away immediately, fortunately the dates and cherries didn't catch smell of it.

"Produits de qualité et service de qualité "

J’ai reçu ma commande en bonne état, et j’ai testé de nouveaux produits que je recommande fortement, comme les bars au chocolat et a la cerise et ou encore les snacks comme les chili crackers qui sont excellent en apéritif, je recommanderais sur le site car les produits sont de bonne qualité a prix abordable.

"Petty and unreliable"

I chose this website a few years ago because they had paper options for bulk orders. But for the last year or even more they send everything in plastic. Even though on their website it clearly states that paper packaging is available for certain types of product and certain weight. And they argue that paper is easier to damage. Fun fact - out of all my packages within 3-4 years, the only damaged product was packed in pastic. Paper was always holding on just fine.

I tried to talk to them about it a few times - it was ignored or I was given weak excuses and nothing more. Finally they replied - don't worry, we will pack chia seeds in paper this time. And my package arrived with chia seeds in paper but purposefully poorly packaged so that chia seeds fall out all over the box. And it's clear that it's on purpose - the paper isn't damaged anywhere, the leak comes from under the tape, just because it's poorly packed. I don't think it's a coincidence. For me it's whatever, a tea spoon of chia seeds it's not a loss, but a loyal customer with big orders to them - definitely is.

And they also told me that next time they will charge me extra for paper packaging, even though there is nothing about extra charges for paper on their website. Their policy says - ask for paper and we will provide if applicable. And according to that - it should be applicable to half of the stuff I order. They never care.

Time to switch. Instead of adapting to their customers, they decide to prove a point. There are tons of websites using paper packaging for bulk orders without any pathetic excuses.

Also, if they don't like the review on their website - they remove it. They just don't allow posting negative reviews. Very sad.