"Excellent customer service after terrible delivery"

Really impressed with the speed that Tom dealt with an issue. Clearly customer service is at the forefront of their business. Would be happy to recommend....
GlassBlocks Direct were let down totally by their courier. On ordering the bricks initially Tom couldn't have been any more helpful explaining what I needed and the various costs. Even though they were a little more expensive than elsewhere decided that he had done such a very good job. Agreed next day delivery...On delivery the driver refused point blank to leave the blocks anywhere other than on the pavement outside our house - they weren't even left on our property. This blocked our drive entirely. Fortunately I was at home and able to move the 90 blocks, if I hadn't been my wife would have been unable to get the car out...after the reviews here and my experience of Tom I was amazed that they would use a courier with absolutely no sense of customer service whatsoever...am still waiting for an answer why this happened but I would probably go pick them up myself in future.

"Just a fantastic helpful company"

Just a fantastic helpful company

"Great Service from start to finish…"

Great Service from start to finish Thank you. The information online was very useful.

"Great customer service"

Took dimensions and quick hand drawn detail and Mark spent a lot of time trying to fulfil my requirements. Very impressed with the service and price. Thank you and if I need more I will use Glass Blocks Direct again and recommend them too.

"Highly recommended"

Highly recommended! I sent them an inquiry re. if they could ship to Denmark. I was met by a very customer-friendly, kind and professional reply and service. Quick and efficient delivery as well. And I am very satisfied with my new glass blocks. Thanks!

"I have ordered twice now & on both…"

I have ordered twice now & on both occasions i havent been disappointed.
The blocks are great. Easy to use. Great value for money.
Thank you.

"Great customer service"

I loved the look of the products and ordered some. However on checking out and after having paid I realised that they had added £23 for delivery. Had I realised this I would not have ordered. A little transparency folks goes a long way.

Update from tonight. I received a lovely call from Tom at glass bricks to discuss my issue. Resolved very nicely and had a lovely discussion about delivery charges etc. Awesome customer service

"Our order was dispatched on Monday and…"

Our order was dispatched on Monday and arrived in the Wednesday..to France! Fantastic service from start to finish and would highly recommend.

"Fantastic service"

Fantastic service. Mark was very helpful and full of great advice.

"Exceptional service from Tom and this…"

Exceptional service from Tom and this organisation. I asked a lot of questions before making a purchase Tom guided me through the most appropriate glass brick to use and it was delivered very quickly from UK to Ireland. I would highly recommend this company. Kevin