" Poor Service and Lack of Transparency"

I am extremely disappointed with the service provided by this agency. They failed to manage my property with the level of professionalism and integrity I expected. Key information was withheld, and their lack of transparency has caused significant stress and inconvenience.

I would not recommend this agency to other landlords. If you are considering using their services, I strongly advise proceeding with caution.

"Horrible agents and the manager Raj is…"

Horrible agents and the manager Raj is very rude did not manage to solve anything the property had damp and many other issues but blackmailed us to stay there as they refused to return my deposit back I’m forced to stay and risk our health lied about the property not solved any issues not happy do not trust this agency they never return the deposit back before you buy or rent think thousand times as your loosing you deposit and money beware of Hilton Eastes there fraud

"I called to enquire about a property at…"

I called to enquire about a property at Hanwell. My husband called the Hilton's to book for an viewings. This guy name TARUN was so rude and unprofessional behaviour asking us to view if only we can move in quickly otherwise no viewings.
How can we decide to move in without seeing the property.
Yet we chased him couple of times coz the property was close to our house. But , TARUN never responded back to our call. No mannerisms and very poor service.will never recommend to anyone.

"Awful letting agent"

I bought a flat in Southall in 2021 and appointed Hiltons as the letting agents. They registered the deposit with TDS and that is about the only thing they every did right, apart from collecting the rent. I had to chase them up for weeks for basic things like getting gas inspections done on time (they still didn't).

They ignored my phone calls, emails and messages and I had call / email many times before getting any reply about anything. They just take the year's commission upfront and then don't care any more.

In 2023 I found out that I should have applied for a selective license 3 months earlier. I asked her and she took 2 weeks to confirm, then wanted charge me an extra £700 to make the application. At that point I just sacked her and did the application myself which took less than an hour. Obviously I got no refund for the 6 months of commission that they had taken upfront.

"I have lived at this address 14 years…"

I have lived at this address 14 years with a parkfield estate  agent.  My landlord changed to an estate agent two years ago. Hilton estate agent. but i will move new house but hilton estate old my deposits not giving my letter they waiting final bills almost three weeks  ago.

"I had given deposit one month before…"

I had given deposit one month before and agent told me that dey r going to give necessary things now dey r telling dey cnt give and tht too after one month

"Discriminatory"

I inquired about some properties. As I was a student, I was told to show 3 months bank statements, 3 months pay slips and since I'm a foreign student, they wanted a UK guarantor. The guarantor needs to provide, 3 months pay slips and bank statements, business registration (if they own a business) and TAX RETURNS!!! Tell me how I can ask someone for all such personal details? Do we not sign a contract to guarantee payment of rent? Does the guarantor also not sign a contract agreeing to pay if tenant defaults? If the tenant has all the money to pay for the rent then why do you need a guarantor also? If you are asking for a guarantor then why does the tenant need to show bank statements?? I inquired from a property lawyer and he told me these are NOT LEGAL REQUIREMENTS! Since I questioned them on these, not surprisingly they didn't call back about the property I was in touch with them about! Bad service! Unreasonable conditions! Discriminatory against foreigners!

"Raj destroyed my house with the help of…"

Raj destroyed my house with the help of tenants.they produced a court summit for council tax because they didn’t transfer tenants name ,don’t trust this estate agent for low fees .his staff have no manners , I personally was involved with all management issues and received my house in a filthy condition. he backed the tenants

"Lots of alterations made by Hiltons to…"

Lots of alterations made by Hiltons to my house, destroyed my wallpaper

"Amazing staff, quick service and fair prices!"

The staff at hiltons helped me every step of the way. Really helpful and professional staff, I recommend them to everyone who like me, sold and bought a property!