"Lateness is not a good look....."

Come to collect an Electric scooter after a 3 week wait for a service & warranty replacement of front headlight. (Store hours 8.45am - 5pm.) But am still waiting at 9am to collect scooter, so I can then go to work. Lateness is not a good look for a Store Manager. Service technician is waiting with me, great guy.....

"Our customer service at scooter hut…"

Our customer service at scooter hut Kings way was excellent. If I could give them 10 stars I would. Kudi and Aadi were extremely helpful.Kudi put my scooter together with all the accessories like a seat and a basket at the front.They were very knowledgeable and patient. Best experience on a very hot day. Thanks Kudi and Aadi. 👍👍👍

"Don’t buy from them"

This company does not honour its obligations to replace or repair defective items. Bought a scooter back in Sep and the rear tyre kept going flat. They put me onto the manufacturer in China FFS. it still isn’t on the road now as getting tubeless tyres fixed for scooters is nigh on impossible.

Took the tyre off myself and discovered a big gouge on the rim hence why it was deflating.

Major defect which Scooterhut cowboys
should have repaired under Australian Consumer Law but they clearly don’t give a damn once they’ve got your money. Be careful.

"Non existent after sales service"

Non existent after sales service - contact the manufacturer they said - a Chinese company.

These guys abuse the Australian Consumer Law and need to be held to account. Buy local from a chain store so your guarantees are guaranteed. Don’t use these COWBOYS

Read on below and see some of the shocking experiences people have had.

Any major defect experienced within a reasonable time period not caused by improper use entitles the purchaser to a full refund or replacement regardless of the warranty. Check out the ACL Guarantees online. Just type ACL guarantees in your browser.

"The best place for scooters"

We just went shopping for a couple of scooters for ourselves at Malvern East Scooter Hut. Jonah was super helpful and friendly. He really knew his stuff. We walked out with 5 scooters today. 3 for the grand kids. They had scooters different age groups and sizes. We got a bit of a discount as well. Thanks again Jonah.

"The best there is."

I found the people at Scooter Hut in Fairfield so friendly and took the time to explain the process in servicing my scooter. Their wide range of scooters are the best l have seen anywhere. I have no hesitation in recommending Scooter Hut.

"Still haven't Received my order after 2…"

Still haven't Received my order after 2 weeks. Have called multiple times with no answer, left voice mails no replies. Have send messages on messenger and emails and no answer. Very very poor wouldn't recommend to anybody.

"Great service at the Robina location"

Great service at the Robina location. Rae and the Team are fantastic. I'm in love with my InMotion Climber Scooter.

"Scooter battery replacement with used material…"

If I could give no stars i would, Got my kaabo sky 8 battery replaced here under warranty, 6 months later the battery lost power completely in the middle of a ride. Pulled the battery out of the scooter and it turns out they put a 3 year old used battery in my scooter from another scooter. also replaced the motherboard of my scooter un necessarily with the wrong one, and they even didn’t replace the crucial supprts in my scooter causing the frame to partially snap down the middle bending the whole scooter making it unresallable and a hazard. not a good experience. was scammed out of my new scooter (Fairfield store)

"Don’t buy from scooter hut"

I bought a e scooter for the balcatta store, the people were unfriendly and left me with a negative feeling about the shop. Within 3 days of purchase I found out that the same scooter went on sale $300 off. When I called the same girl that served me (Madi) was rude once again and also told me there would be no refund when most reputable businesses would honour this. I would not recommend dealing with this shop to anybody as the whole experience has left me with a negative feeling. Thanks scooter hut I hope you go broke when you treat customers like this.