"Fix your bike scheme? Beeline need to fix their attitude..."

I had a bad experience fixing my bike at this shop.
I brought my bike with couple of simple things to fix: pedals and some brake outer cables. The mechanic was rude to me as soon as i mentioned the Government "fix your bike scheme", "That's an old bike" he said, and tried to convince me that the super rusted pedals could function without straps! Just to not do the job.. I had to justify and explain that's dangerous as it can snap at any moment with potential damage or worse: accident!! I had to be more knowledgeable in the profession than himself. He then tried to sell me cheap £9 pedals which i refused and requested ordering something more suitable.

He ended up giving me an appointment 11 days later and stressed that I had to bring the bike first thing in the morning to be fixed during the day and refused to receive it later on the day (11days later) I was working that morning so had to travel to oxford a day in advance to drop the bike. The following day, waited until 4pm no text message no call.. had to go there only to find out it still wasn't done!! had to wait until nearly 5pm to pick up my bike, I felt treated as "the least valued customer"
The funny thing is,I met another customer at the door who brought their bike at 4 to fix it on the day "Favouritism".
Will never go back to that shop, definitely not recommending it.

"Bought a bike online from Beeline in…"

Bought a bike online from Beeline in Oxford, small error on delivery but the service to help rectify went above and beyond, I’m overwhelmed with the customer service and would buy again and recommend any day of the week, fantastic team.

"Excellent customer service"

I went into Beeline Oxford today to get help with a bicycle I had purchased on line, as the gears were not working properly. The staff I spoke to were really helpful and knowledgeable. Mark looked at the bike and identified the problem and fixed it within 10 minutes. Professional, friendly with excellent customer service.

"Replacement chain rings"

Replacement chain rings, cassette and chain undertaken on my winter road bike today by Mark. Covid procedures top notch. Work carried out brilliantly and with speed as I enjoyed a coffee down the road.

"Very Decent Bike Shop"

I ordered a set of Shimano Claris double STI levers (shifters) with this company and in error they sent a triple lever set. After contacting them by email and telephone they offered to refund or replace the item, stating that the original part ordered would not become available for approx 3 weeks.

I explained that I had already fitted the levers and the enclosed gear and brake cables, and that to disconnect everything and return the product would cause considerable inconvenience, and render me without the use of my bike for 3 weeks until the original part ordered became available. I stated that on this occasion I would be prepared to accept the order sent in error and make the necessary adjustments to the triple shifter to make it work with my double chainring, if they could refund 50% of the price paid (I paid £80).

They contacted me asking me to take a photo of the code number on the triple lever, which I did and sent. Soon after I was surprised to receive an email from Paypal stating I had received a refund from Beeline Bicycles for £79.99; the price I paid i.e. a full refund.

This is an act of decency and generosity from Beeline Bicycles of Oxford for a genuine error on their part, and one which is greatly appreciated in this challenging economic climate. Buy with confidence. Many Thanks.

"Warranty claim"

Had an accident with my Cervelo bike which the manufacturer took ages to resolve.However Beeline were very persistent and after much work on my behalf secured a replacement bike. Friendly andvery knowledgeable team
Trevor Shaw