"Our visit in June '21 in the Chestnut Cottage."

Our Comments:
The bed in the upper bedroom, made a terrible noise when getting in and out and the door upstairs was very noisy. This was the same two years ago and we were disappointed that it was just as bad.
The shower chair provided even with altering the foot plates our daughter could not reach them. when altering the footplates the adjustment parts were very rusty and were still to low.
The chair we hired for the lounge was very low to the floor and we were unable to use elephant feet so difficult to use the hoist we had with us. Not to happy with the look of the chair, looked old and faded in parts, also the the underneath was very dusty, we felt that perhaps the equipment (Shower Chair) (Hired Chair) was not maintained as it should be.
The Mop and bucket provided was dirty and the bucket broken, we bought our own.
Double room next to adapted bedroom did not have a mirror for our helpers to do their hair etc.
Some items were missing from the kitchen.
We loved the Bistro and the hot tub although the hot tub itself was starting to crack and the overhead rail looked like it was rusting.
It is very important for people looking after special needs people to get a good nights sleep so it would be good if the bed upstairs is dealt with.
The whole Concept of Brickhouse is wonderful and we loved the atmosphere around the lake and all staff were very friendly. The cottage has a wonderful layout and we love the decking area and the privacy around the Hot Tub. Even though I have mentioned some things that we weren't so happy with overall it was a wonderful holiday for us all.

"Fabulous holiday at Brickhouse as…"

Fabulous holiday at Brickhouse as usual. We were so lucky to have found this place a few years ago and have booked again for Christmas and Easter. Perfectly situated and the staff are so friendly and happy to help in any way. Would give more stars if possible

"Amazing holiday"

We really enjoyed our holiday with our client.
Walnut cottage was immaculately clean and has high end finishes compared to where we have been before.
The atmosphere around there was so quiet and relaxing.
The bistro was a lovely addition having a meal in there on quiz night and having food delivered to our cottage was ideal and very tasty.
Will definately go back again this was our third visit.

"Amazing place to stay"

Amazing place to stay, all equipment you need for people with disabilities. Staff were lovely and nothing was too much for them. Lovely big spacious cottage with everything the people we supported needed. Thanks to all the staff for a lovely stay from willow cottage the 18 to 25 June

"Second visit to brickhouse cottages"

Second visit to brickhouse cottages, great stay, my husband is wheelchair dependant and the lodge is all set for his needs, which in turn make's things easier for me, we have already booked for next year, some of our family joined us for the weekend, they also love it, highly recommend

"Great Accessible Holiday at Willow Cottage"

Hi we all had a fantastic time and how lovely been able to go somewhere with a hoist.The only mistake we made was getting an electric bed instead of one that goes up and down,but that was my fault,didn't realise.The only down side for us was having 2 beds fastened together instead of a proper double,as my husband complained he kept turning over and falling into the middle of the bed.Apart from that all lovely.

"Wonderful place to stay"

Wonderful place to stay, it's so relaxing. It's our 6th time at Brickhouse and absolutely love it. Fantastic set up for anyone with disabilities. Loved sitting on the deck over the lake watching the ducks. Staff are brilliant and cannot do enough for you.

"terrific disabled facilities"

terrific disabled facilities, super hydro pool and great staff

"Lovely place to go"

Lovely place to go. loved the cottage and staff was very friendly. Will be visiting again

"Our third time at Brickhouse Farm"

Our third time at Brickhouse Farm. Cottage spotlessly clean as always but especially important with COVID-19. As a wheelchair user I find the facilities brilliant . Lots of thoughtful little things that really make a difference. We were blessed with great weather so didn’t move much and mostly stayed on site. The Bistro is so convenient with a good range of foods . Everything we had was great. Booked for next year!