"This is a salvage auction and not a main dealer"

People who wrote '1 star' reviews, ARE YOU NUTS!? Motorhog is a salvage auction and not a main dealer. I buy cars regularly from them and ALWAYS check before bidding. Their T&C say that the car is drivable if it moves 3 feet front and back, so what else do you want??? I don't work for them and there are some things I don't like about them either and I did hear they bid on their own cars (which I personally haven't seen) but IT IS ONLY AN AUCTION!!! Yes, most of the staff could be more friendly. As for cars, just don't don't bid if you don't like they way they look or run. If you cannot check them before bidding, then either risk or do not just bid but don't moan that they sold you a bad car.

"GOOD COMPANY but maybe just needs a tweek here and there"

I Have been dealing with Motorhog for about 18 months, I have never had any problems at all in that time and i must have bought over 20 cars.

The thing you need to do when you are interested in a car on auction is to go and view it.

You can have the keys, start it up check it goes into gear which is more than you can do at the local car auction.

I am fortunate as i live within 10 miles of Motorhog, and i do understand that people have come a long way to collect a car and have been disapointed, the thing to do is if your not sure DONT BID!


As for the SHILL bidding well its hard to prove, but it also happens on many other internet auction sites.


The parts dept is well stocked but the staff often dont seem interested and it sometime seems a task for them to go and check on a part, its all to easy to send an e mail back after you enquire about a part saying "NO PARTS AVAILABLE" ive had this when ive seen the parts that very day.

All in all i find Motorhog a good company to deal with i have done for the last 30 years going back to when Mr. M. set up Doncaster Motor Spares in Toll Bar.

I would like to state that I do not have any connection with Motorhog in any way apart from being a customer, i have never worked for them or anyone else in the car industry,

thank you .

"Extremely Poor service! Unacceptable"

I've also used these guys a few times for parts, they are far from helpful, the staff at the parts counter put you under high pressure to buy from them even though they are usually more expensive and always make prices up on the spot then make you wait while they remove it from a vehicle. I've now stopped using them because the gave me a wrong part on one occasion and a faulty part on another occasion, both times they wouldn't give me a refund! Claiming they test all parts etc and somehow my mechanic (ex BMW technician) fitted the items incorrectly. When I tried to complain the thugs (yes THUGS) or goons might be a better description get very aggressive and just start arguing.

I would not recommend them to my worst enemy. Reading the other reviews here, it's clear these guys are happy to take your cash but are not interested when things don't go as planned.

Seriously, avoid... Unless you like a good heated argument with the sorts of people that run scrap yards.

There are plenty of good scrap yards around the UK. I'd recommend looking at EBay breakers, this is now where I buy parts and you have PayPal protection should you need it.

Also, I'd like to point out how suspicious it is that the positive reviews seem so defensive, one can assume their workforce is well aware of these genuine negative reports, instead of addressing them with fake items on here, they should reach out and look into each of these reports individually, then I'd happily give them 5 stars.

"Great Service"

I have used Motorhog at church lane many times over the last couple of years and have had great service, If you have realistic expectations based on the price you will not be disapointed. the staff are always freindly and helpful, and cope extremeliy well under the presssure they seem to be under.

"Do not trust, dodgy, absolute fraudster"

Do not trust, dodgy, absolute fraudster
I wish I had come across this site prior to registering, bidding and consequently 'winning' a car- a pile of junk. I bought a honda which was a dealer disposal, I collected the car and it turned out its tyres were flat, , the passenger side door was replaced with different colour didn't match with other doors. No information about repair was provided in to the description.

Another issue concerns strong suspicion of SHILL bidding. They are allegedly involved in SHILL bidding and raise up to a terribly high price even if the reserve was met at 4 time lower price.

I've reported this to consumer direct who now have referred this case to Office of the Fair Trading for their investigation. Yes SHILL bidding is a serious offence and to trade in this way.

My advice to anyone who is fancy bidding on their site is to DO NOT GAMBLE OR TRY YOUR LUCK,do not trust a word of the description, especially if it states finance repossession, dealer disposal, police recovery etc. And keep an eye out on the same cars constantly being re listed. PLEASE DO NOT BUY FROM THEM, THEY WILL CHEAT YOU EVERY WAY.

Please share your experience of these liars and get consumer direct involved. It's very clear that the positive reviews are suspicious , they are all from new reviewers and they all give full stars to get the average up!

"liars"

Picked a car up from these clowns in Doncaster. Advertised as starts and drives. Got to the petrol station just down the road and it conked out. Wouldn't start. New wiring loom needed and starter motor. Pushed it back and was told I'd driven it off the site 5 mins ago so I didn't have a leg to stand on, the same as a few reviewers on here I see! DONT LET THE 5 out of 10 STARS FOOL YOU. THE GOOD REVIEWS ARE OBVIOUSLY FROM MOTORHOG EMPLOYEES. SCROLL FURTHER DOWN PAST THE "GOOD REVIEWS" TO READ THE REAL REVIEWS

"con men"

Bought a car from Motorhog advertised as finance repossession. Found out through the previous owner that the car was in a smash and sold to motorhog as unrecorded, who then presumably fixed it up. Terrible customer service. There is a lady who works there who is extremely rude. All she could say was "you've driven it off the site you haven't got a leg to stand on". DO NOT USE

"Good service"

Called this company for a quote to sell my car, they gave me a price and collected Next day. Driver was very polite did everything they said.
No problem in recommending them.

"Misleading, inaccurate descriptions"

Over the years I've spent thousands with DMS and recently Motorhog, their parts dept is very efficient and customer service in that area is second to none( his is the reason I've given 1 star)

I've recently bought 3 cars via the auction site, unfortunately this departments customer service is pretty much none existent. Low resolution images are loaded with deliberately vague, misleading descriptions and strategic photographs that hide major bodywork imperfections. Starts and drives just means that the car starts and moves 1 inch. If you choose to waste your time to go and view a car, you won't be able to drive it so won't always spot engine issues.

My most recent (and final) purchase was supposedly a finance repossession, starts and drives. The pictures didn't show any damage whatsoever. I paid for the car, waited over an hour for it to be brought out of the yard, noticed a large scrape and crack in rear bumper, scrape on front bumper, large crack in windscreen, none of these items were visible in the 800x600 images on the site. I then proceeded to try and drive it, the second I brought the clutch to biting point there was a loud knock at the front of the car, on further inspection at their yard I realised the whole engine was moving around 3 inches every time I moved off.

At this point I decided I did not want this car it's not as described. I had previously spoken to a member of staff that assured me if the car is not as described you will get a refund. The lady at the counter said that there is nothing wrong with the car and that it was as described. I pointed out the damage and mechanical issues, she then loaded up higher resolution images on her computer and showed me the crack in the screen and scrape to bumpers, so her argument was that the pictures show the damage, she had to zoom into her larger images to show the damage, there is no way anyone would have noticed the damage with the lower resolution images on their website! She then explained that starts and drives just means it starts and moves an inch! Not that it drives further, in other words they have this definition of starts and drives that is not mentioned anywhere in the terms on the site. Regardless of how contractual their terms and cnditions are, if the car is not as described I should legally be allowed to reject it. The lady arrogantly told me to read the terms, said I didn't have a leg to stand on and walked out of the office, not to be seen again. Due to personal commitments I had no choice but to take the car and get home... I got 3 miles down the road before the engine mounts collapsed and I had to get recovered home.

I have spoken to my solicitor who is looking at the terms and conditions and preparing legal proceedings.

This is not really what I expect from an "open and honest organisation".

I've had an estimate of £600 to get these issues resolved. Considering the car was apparently a finance repossession it has an awful amount of damage and is not fit for the road, maybe it was repossessed from a scrap yard? When the log book comes through I will be contacting the previous keeper to verify the repossession claim.

My advice to anyone looking at the motorhog car auctions; take a mechanic with you prior to bidding to inspect the car, do jot rely on the descriptions or photos, demand to test drive the car.

Sorry for the essay, I know there are lots of buyers out there who have been forced to buy junk based on inaccurate misleading descriptions

"liars company"

i bouth a mazda 2005 for 2200pounds. it say drive but the car stopped after 2 miles (egr problems) when asked about the fault they said that is my problem not to check the car prior biding. they have a garage where they make the car to look spot on just to get rid of it, in reality people are selling through them unwanted broken cars.