"Betrouwbare leverancier"

De bestelling arriveerde na ca. anderhalve week. Via track en trace netjes te volgen. Kan niet anders zeggen, dan een prima ervaring met VCrystals. Voor herhaling vatbaar.

"ALL IS PERFECT !!!"

Friendly and professionnal answer (for example : I asked for an invoice and I got it immediately). Furthermore, my purchase was very well packed.
I'll order again if I need it in the future, on your website. It's very serious and watchful.

"Great Item, Poor customer service"

I bought a ring for my girlfriend from this site.

After the purchase I waited several days for a dispatch notice which didn't arrive. Therefore I contacted the company to find out why and was told my order was delayed due to a national bank holiday and would be dispatched first thing the next morning.

Two more days passed, heard nothing still. I contacted the company again and was told "I'll be honest with you, I forgot to send your item". This was not what I expected when spending a substantial amount with the company. I asked for my item to be sent on a faster rate to receive it in good time, I was told that wasn't going to happen.

When I finally received my item it came in a poor quality mailing bag which had split and revealed my item to everybody who dealt with the package. It was so bad that Royal Mail had to repair the packaging. I would never expect that a company would send an item like this all the way from Greece to the UK in a flimsy cheap mailing bag. I am still unsure as to how to item remained in the bag and didn't become lost in transit!!! Also the tear in the bag was over the top of my address which made it difficult to read! I'm glad that the people working for Royal Mail were thorough enough with their delivery process.

Overall a poor service, but a good item. Still doesn't make up for the poor customer service from what seems to be a poorly run company.

Won't be buying from here again!

"Fully satisfied"

On a late friday evening, I ordered a set of 6 brandy glasses. Some hours later, I noticed, that I did a wrong click when placing the order. In fact, i had ordered a similar but cheaper set. As it was too Late to call, I sent a change order by email. Nevertheless I thought, that I will have to call vcrystals on monday morning during business hours to clarify the change and the payment of the remaining amount. But this was not necessary. As soon as saturday mornig, I got affirmation of the change and a notice, that I will get an invoice regarding the remaining amount and that the order will be shipped on monday morning and so they did. At the end, everything was much easier than I expected.
It took some days until the German customs had processed the shipment. But as far as vcrystals was concerned, the handling was very quick, the price was particularly favourable, the packing was clean and secure and I got exactly the right glasses I wanted.
A second order I placed at vcrystals some time before was less complicated, as I did not mix up numbers. It too was handelnd very quick und 100% correct. As with the other order, the price was particularly favourable, the packing was clean and secure and the goods where exactly as I expected.
So, I am fully satisfied with the handling of both orders and with the quality of the goods delivered. If I have to place a similar order, vcrystals will be my first choice.

"Great product wonderful service"

I recommend to anyone. Fast shipping great prices fabulous and authentic products.

"livraison correcte et en temps"

le produit du colis était correcte à la commande et bien emballé. le délais respecté. un mail de confirmation seulement. dommage pas de suivis de colis par mail.
je recommande Vcrystals.

"Lightening delivery, excellent communication!"

I purchased some Swarovski earrings and necklace. They were very competitively price, so I purchased them. Considering they were from a Greek island, they arrived in record time. Far quicker than anything I have purchased from within the UK!! Well done V Crystals - I would definitely recommend you and will certainly use you again! Many thanks x

"very good"

very good service and product

"Took a chance and very glad we did."

Purchasing a delicate item of Swarovski from a store on a Greek island was a bit of a worry but we decided to give it a go as the piece we were buying was out of stock elsewhere as had retired years ago.
So glad we did as we will now definitely order from this company again,
The item arrived quicker than I have in the past received items from British companies and was excellently packed.
I was pleased that they use Paypal for payments, had tracking on our item and communicated with us frequently and promptly replied to our queries.

"tevreden"

't zou misschien iets eerder kunnen (12 dagen) maar verder tevreden.