"AVOID AVOID AVOID"

I recently had a consultation at the Newcastle clinic, on booking, the receptionist (which was simply a sales person) spent 99% of the call trying to sell me a treatments package which I batted off as I hadn't actually seen a doctor yet, I was then pressured to pay for the non refundable consultation over the phone, which foolishly I did at the cost of £135.

I attended the consultation and before I had even sat down, there was a cream already on the desk which to no surprise i had to buy and use pre-treatment at the cost of £25. I was told the consultation would last 30 minutes, and they were right! 20 minutes of that was the Dr (also a GP) asking me basic questions while he filled in an electronic form and talking me through a consent form, all of which I could have done very easily online. The remaining 10 minutes was largely the Dr explaining how many treatments I would need and how much they cost - £135 for 10 minutes work aint bad!

I asked to pay for the cream at reception on my way out and i was told not to... more on that later!

The very next day I had an email asking me to call the office to pay for the cream over the phone and no surprise, there was more pressure for me to book treatments in the email. I respectfully declined the opportunity to pay over the phone and requested an invoice/ online payment method... I have now (3 days after the consultation) been threatened with the bill "going down the collection route".

Absolutely appalling customer experience and they made no effort to hide the fact that it is all about getting those non refundable treatments booked regardless if you have even seen the doctor.

Its all about your money, not you!!

"AVOID THIS CLINIC AT ALL COSTS"

I attended the London clinic for sclerotherapy treatment on my legs. During the session the Dr persuaded me to have thermavein treatment on my face- even though I informed him I would be in the sun for the rest of that day. He assured me it would be fine to have sun exposure so quickly after the treatment.

But of course it was not! Even by the end of the day, the sun had caused scarring on my face and I still have the scars a year later.

That same day Sarah from customer services called to say she had lost my bank card details (which if they were a bank I could sue them for doing) so needed me to give the details again. I told them the treatment had gone badly & I needed some help.

They refused to offer any assistance until I paid & have continued to harass me for a year now for payment, insisting they would not offer any assistance until I paid for the appointment. Their debt collector Gavin has been extremely aggressive with me on the phone and I have had to ask him to stop shouting at me.

4 months ago I sought a second opinion regarding the scars and the medic confirmed they were caused by being in the sun so soon after treatment.

A year on I still have the scars on my face and the clinic is still aggressively chasing me for payment.