"Mixed experience - some good and some bad"

Needed the cat flap fitted before I went on holiday and was assured that this would be fine. Initial communication via messenger was good, however as the weeks progressed, they were lengthy delays in the responses to my chaser messages. The deadline before my holiday was never met, with no acknowledgement or apology. Cat flap was eventually fitted after my holiday and the guy that did it was great and very professional. I changed the type of cat flap a few days before the fitting and was only told after the fitting had taken place that this was £70 more than the original one. In the end it cost me £465, which was a lot more than expected. When I asked for a costs breakdown, they refused.

"Excellent service. Worth the money for us."

Service was brilliant and reliable. Took my cat a couple of weeks to even acknowledge it, even though I had taped it open and did my best with treats and toys to tempt him through. All of a sudden, he went through and now he's in and out without any effort. He loves having his freedom. Was worth the £450 to have it installed in my glass door. They replace the whole glass door panel with a sealed unit. Hopefully my cat can enjoy his new door for years to come.

"1st class service from the very start"

1st class service from the very start. Wr live 60 odd miles aways and that didn't present a problem. They responded to every message I sent quickly and I am very pleased with the final fitting, which included the cat flap incorporated with a large double glazed window.
Highly recommend " Thatcatflapcompany "
Well done!!

"Excellent"

Excellent. Respond to messages right away. Turn up on time. Super efficient and really tidy. Would recommend 🙂

"A great product and excellent…"

A great product and excellent installation into a large pane of glass. Excellent communication throughout and would definitely recommend to anyone considering fitting a cat flap into glass.

"Excellent service"

Excellent service from the first enquiry about installing 2 cat flats in glass doors through to their actual fitting. Prompt replies to queries; prompt arrival on day to measure and then to fit; efficiently measured and fitted. Couldn't ask for more. The cat is especially pleased. Highly recommended

"Really happy with everything"

Very clear and helpful communication. On the day the guys were friendly and efficient. Got the job done quickly. Very happy with results. Would recommend to anyone

"Professional company Excellent result so pleased"

Thanks so much to Matt and the team we are thrilled with our new pet door. From our first enquiry we have been really pleased with the communication and the whole experience. I thought adding a pet door into glass would be impossible but the end result is amazing would highly recommend The Cat Flap Company for your pet door

"Really pleased with my new cat flap"

Really pleased with my new cat flap, fitted into a composite front door. The two guys that came kept me informed throughout the day on their arrival time, fitted the cat flap in under an hour, left no mess and even had the exact colour matching sealant! Would recommend.

"Good communication"

Good communication. Everything was easy to organise and fitted quickly. Definitely recommend.