"Customer Service that should have 10 Stars"

I ordered two items, both ought to have been delivered on the same day unfortunately the more important of the two items didn’t arrive at the same time. I called Rocialle, who were particularly helpful and extremely pro-active in resolving the issue. My understanding is that the more important item, a Braun Thermoscan 7 wasn’t picked from the warehouse for delivery. I had emphasised to Rocialle that it was imperative that the unit was delivered prior to my 93 year old mother in law, being discharged from hospital following a bout of Sepsis. The unit eventually arrived at the depot in Glenrothes and I drove from Perth to collect it - this caused me a lot of rearranging in my day - on my way back from the depot I received a phone call from Vicky at Rocialle, informing me that due to the unacceptable hassle I’d experienced, it had been decided to refund me in full for the order. I can’t thank Rocialle enough, this was an extremely generous gesture of goodwill and totally unexpected - Vicky and the rest of the team certainly know what customer satisfaction is and if I could award them 10 stars I most certainly would.
Thank you Rocialle, you were quite amazing, a gesture I shall never forget!

"Quick order confirmation and delivery"

Quick order confirmation and delivery, highly recommended! Got my first stethoscope and very excited to use it :)

"Excellent service and quick delivery."

Excellent service and quick delivery.

"This item arrived in good time was…"

This item arrived in good time was reasonably priced.It was well packaged easy to understand instructions and can be operated by single person.

"Easy to use website"

Easy to use website, got what I wanted but be prepared for a heap of emails. 10 emails in 4 days!

"Great Service"

Order placed with engraving delivered next day, could not ask for better service.

"Very good and responsive company."

Very good and original product. Brilliant company and promptly responding.
Highly appreciate their customer service.

"Brilliant service"

Brilliant service, fast delivery, brilliant product. Can't fault it.

"Good website and easy to use"

Good website and easy to use, email responses also very quick.

"Next day delivery and very…"

Next day delivery and very competitively priced.