"Couldn’t be happier with my experience…"

Couldn’t be happier with my experience at Leah durrants. The stylist sat me down and listened to exactly what I wanted. My hair feels and looks amazing. I would definitely recommend and now wouldn’t go anywhere else. Thank you girls xx

"Wouldn't recommend"

Booked a massage for my husband as a voucher for Christmas last year. Within a month Leah Durrant beauty was shut down. I was refused a refund, and Leah herself sent a somewhat unhelpful and direct email.
I eventually booked my daughter in for a cut 2 weeks ago just to use this voucher up. We left with £6 credit on the voucher that they wouldn't refund.
Daughter noticed fring/bangs were uneven when we got home.
Booked with Federico Hair in Chertsey who we always use for our hair for them to check my daughters cut as she was do unhappy with it. They showed us how uneven the whole hair cut was. It was shocking. Really bad.
So we are now getting it put right.
Leah Durrant staff were very grumpy, customer service was appalling.
The only person who had any presence was the trainee who made my coffee.
Would not recommend. Pricey.

"Booked this salon online as it sounded…Neve Again Would I Go To This Hair Salon"

Booked this salon online as it sounded really good as this hair cut was a gift for my wedding anniversary by my husband. Sophia was my stylist I was shown to my seat to be told there wasn't time to do the service I had booked although disappointed Sophia said she could cut I had booked half head hilights with cut and blow dry at £113. I showed her 3 different hair styles she then shaved my hair and went to another client came back to my hair hacked at it then dryed it saying I don't know how they did the front of hair . The staff really are not professional and neither is lead. I asked for a refund of what I had paid for cut and blow dry as they didn't book enough time for hilights. Leah said they don't give refunds but I could go back for them to sort out . No thanks not after shaving and hacking my hair off. This salon certainly doesn't live up to it's website. NEVER WOULD I STEP BACK INTO THIS SALON.I HAVE NEVER BEEN SO DISSAPOINTED WITH MY HAIR.

"Rude and unwelcoming staff - Don't spend money here"

As a family we have been going to Leah Durrant on and off for a few years now. We live locally but even when I din't I used to come back. However in the last year they have become so rude. My mum rarely treats herself to her hair being done so when she is paying over £150 you would expect better treatment. The lady that styled her hair was rude, mean, really harsh with the handling of her hair and overall it was an awful experience. In my opinion Leah Durrant is charging far too much for girls that are rude and up themselves.

"One very happy client!!"

What a lovely lady Nicole is - a real credit to Leah Durrant! Right from the start, she made me feel at ease and welcome. Her interpersonal skills were a breath of fresh air and I felt like I had known her for years! On top of this, she was fantastic and clearly very good at her job. I am delighted with my waxing result. Thank you, thank you, thank you - I shall be highly recommending!

"A very happy client …"

Absolutely fantastic makeover I had yesterday with Rebecca. Absolutely love my new hair colour and cut. The before and after pictures are amazing. Thank you so much!

"Unprofessional"

Unprofessional, disorganised and unreliable!!!

"I booked an appointment in the beauty…"

I booked an appointment in the beauty salon. I arrived just before time and the door was locked. No one around. I waited in 26 degree heat for 3 minutes and called salon. No answer. Left a message. The owner arrived. When I said she was late and I didn’t think locking up was working she was incredibly rude and aggressive In her manner. I’m shocked at the poor customer service/relations from the owner of a business. Though I have used the salon on a number of occasions - This is definitely the last . My business will be best served elsewhere.

"Leah Durrant hacked off my hair!"

Been going there for six years. My stylist (a senior stylist) left suddenly and Leah the owner moved my booking to Rebecca. Leah told me Rebecca was a senior stylist. I later found out that Rebecca was a basic stylist with clearly no experience. I was shocked that I had been lied to. Although Rebecca was just trimming an existing style and I showed her a picture of my style and clearly explained my cut she completely completely hacked my hair off! It’s going to take me months to grow it back! Leah didn’t even hang around the salon to check to see I was happy! I walked out wanting to cry at the total mess Rebecca made of my hair! Leah has never bothered calling me to apologise! Leah Durrant does not deserve to have a business. I will never step foot in that place again. I still cannot bear to look at my hair. I’m so upset.