"Beyond impressed - just so good!! "

I can’t begin to tell you how impressed I am with the level of service and the products you guys supply! Special thanks to James who answered all of my questions so quickly and helped me make the right choices! Speedy delivery, amazing products and amazing people, thank you so much 🙏😊

"First purchase, products arrived, experience can be improved on shipment and tracking"

I purchased two Spider Farmer UV and IR lights to supplement and experiment with my existing grow lights indoor.
Growing tomatoes and italian genovese basil indoor.
Reassured by TrustPilot I have made my first purchase at the shop.
Made the order on 26th June (Wednesday) at 11am, I received the products within 3 working days but the purchase experience hasn't been fully satisfying.
On the website there's no Customer Area to register/log in.
Everything goes through Shop platform.
I was unable to receive a tracking number.
I have contacted CS through Whatsapp and I've been received responses for each of my enquiries, within 6-8 hours, which reassured me about the progression of the dispatch/order.
Despite the reassuring messages, I wasn't able to get any tracking and I wasn't sure if the products were really shipped.
I was thinking maybe a stock issue, courier problem, who knows.
After losing faith in being able to receive it within 3 working days (I was going to fly abroad on Sunday and get back in 7 days), after getting back home from work on Friday, I had the lovely surprise to find the package at the entrance of our building.
That was great.
If I can provide my feedback to the store, please implement a customer area, implement tracking within the store itself other than Shop platform and please provide regular updates on the progress of the order.
There's nothing worse than not knowing what's going on with the purchase you have made, especially for your first time as a customer.
Thanks to James from Customer Service for his help and patience, much appreciated.
Hope this helps!

"Great packaging coupled with a great…"

Great packaging coupled with a great delivery service 👏 spot on many thanks

"Best service cheaper than anywhere else👍"

Best service cheaper than anywhere else👍

"Top teir service"

There was a hold up with an order i placed and you went above and beyond in trying to chase it up and rectify it.....also an item was not working properly and again yous went above and beyond and got a new part sent out immediately......loved that customer care, i will definitely be using yous again and also recommending yous.......top top teir service

"Absolutely brilliant company"

Absolutely brilliant company. I ordered a light which it turns out I wasn't connecting properly. I thought at the time that it was faulty so contacted them to get a replacement. It was sorted very quickly and with great customer service. They arranged for the collection of the old one and sent a new one out straight away. Again, due to me not connecting it properly I thought the replacement was also faulty, they offered a replacement straight away, even offering to send a different model in case it was an issue with that line. After they had chance to check the one I returned they discovered that I wasn't connecting it properly and advised accordingly, still offering to replace it if I couldn't get it working. Well, I got it working by connecting it properly. Absolutely brilliant experience with this company and will absolutely buy from them again, couldn't be happier.

"Easy to order and delivery as advised. "

Easy to order and delivery as advised.

"Amazing"

Had an issue with something I purchased from them over a year ago. James replied in about 10 mins completely solving my problem! Can’t recommend them enough, customer service is the best I’ve ever seen!

"Excellent service"

Excellent service. Brilliant staff

"From the range of products to the high…"

From the range of products to the high level of customer services 10 out of 10.
Thank you much guys