"A very positive first visit to this shop"

My first visit to this shop. A very courteous welcome after I booked an appointment. The item I ordered ready and waiting on the counter. Warranty and invoice emailed to me. A very friendly, relaxed and inviting experience. I hope to be back.

The headphones I ordered, are excellent too.

"Excellent value and service with great…"

Excellent value and service with great delivery.
Keep up the great work guys.

"Stevie is beyond helpful!"

I rang to buy a present for my husband. I'm a complete novice who knows nothing about music, sound systems etc and have to say Stevie who I spoke to was amazing! So helpful, patient and beyond knowledgeable!! Would 100% recommend!

"Professional + Knowledgeable, will buy again."

From start to finish I found HiFi Hut to be very knowledgeable, accommodating and flexible (I changed my mind a few times). Will definitely buy again.

"Exemplary customer service"

I was absolutely delighted with the customer service I received from Hifihut when an issue arose with a product I had purchased from them a couple of years ago. They responded very promptly, couldn't have been more helpful and the issue was resolved quickly and to my absolute satisfaction. My next significant hifi purchase will certainly be from them.

"Really helpful"

I rang looking for a repair which they don't do. The assistant Terri recommended a place they use and answered my questions about a streamer and amp I'm thinking about. I'm still shopping around but I'll be going back when I'm buying.

"Excelent experiance"

Communication was excellent. They responded fast. Delivery was in time - as communicated with them. Had to wait for product to arrive but the time frame for delivery was held.
In the first shipment to Slovenia one package was damaged by UPS. They took it back and got replacement without problems and in time. I can only recommend the shop and would buy from them any time. I wish i had such shops in Slovenia. Some did not even respond to my question. Thnx again for everything.
Boris - Slovenia

"Gone downhill"

I have made a number of substantial purchases from hifi hut over that last 2 years. I recently contacted them about a potential purchase, only to be met with numerous unreturned calls and then a conversation with somebody who clearly didn't know what they were talking about. Apparently, the guy I usually deal with has left the organisation, so that may have something to do with it? I don't know? I'm not sure what has happened, but this recent experience has left me no alternative but to shop elsewhere. Very disappointing.

"Buying experience was abysmal."

Buying experience was abysmal.

Order placed first week in January for speaker stands. Told it would take a few weeks with Brexit and should arrive in early February. Arrived in march but was the wrong item. Then told it will be another 6-8 weeks for replacement that the manufacturer won't ship a single item.

After another 6+ weeks waiting for replacement and checking up every 2 weeks for update I was told they couldn’t fulfil the order. Why not tell me that 6+ weeks ago?? Instead of it will take 6-8 weeks and then 6+ weeks later when asked for an update no insight and a clue of when it will arrive.

I am also certain that the incorrect order originally was HiFi Huts error as I never heard of any manufacturer in any industry that does not correct an order error.

I also find it very hard to believe any manufacturer takes over a week to get back to a supplier regarding order queries (Which was the typical excuse)

After 5 months of waiting Hifi huts solution was to offer me another stand or my money back through an email, and "we know the service hasn't been ideal"

The Covid excuse ( often given by them) was valid a few months back but the UK is opened up, Brexit (another popular excuse given by Hifi hut) is well and truly settled down and I have received numerous orders within a week from the UK over the past number of months including HiFi equipment.

I certainly have no interested in any other stand from HiFi Hut as a solution after 5 plus months of waiting. (Not even a discount offered not that I wanted one)

One of the worst companies I have ever dealt will I wouldn't believe a word from them.

Since ordered the stands with Analogue seduction on Monday and got confirmation arriving Thursday. 4 days Vs 5 months + with Hifi hut and a bag full of lies.

After a 5 months wait (and counting) and being lead up a garden path I certainly wont be ever shopping here again.

"I bought a Q Acoustics Q7000i 5.1 Slim…"

I bought a Q Acoustics Q7000i 5.1 Slim Home Cinema Pack in June 2020 and a Denon AVR-X2700 7.2 Channel AV Receiver in August 2020

When I connected the system in August I thought that the positive connection on one of the speakers may have been loose and over subsequent months this was confirmed a couple of times when the connection to that speaker failed. When I contacted HiFiHut last Month (March) I was put in touch with Stevie and explained the intermittent fault in the speaker to him. He agreed to look at the speaker and subsequently got back to me to say it would be replaced. On its arrival from the UK, a new speaker was sent out.

As a first time customer of HiFiHut my experience has been extremely positive, particularly given the operating restrictions for the past year and I would strongly recommend HiFiHut.