"Out of date by a year"

Bought brown basmati rice on Amazon last week and it was a year out of date. Not possible to return via Amazon, website doesn't exist and no way of contacting them via Amazon. Very unhappy.

"No communication about the website is under construction"

Hatton Hill Organic has not informed me about the company of website is still under construction. I do not know when the company of website would be opening. I do not want to lose my money, I need all products to return to the company immediately and give me fully refund. It cost about £43, that is lot of money. Lack communication to contacting their customers. I am struggling to contact them about my allergy by products and refund via telephone number and email. They has not reply me since 18th February.Hatton Hill Organic do not think about customers are struggling to contacting them about returning any products and refund. That is not very fair to us. Hatton Hill Organics must be thinking of all customers first and it is very important to communicating between the company and customers. They do not aware of communication. I am very disappointed with the company.

"I think this company has gone into…"

I think this company has gone into liquidation. Shame :(

"Ordered organic chilli powder - Incorrect description"

Ordered organic chilli powder to find it extra hot! It does not say that on the product description which is disappointing because no way the spice can be used in our food. And I have 1 kg of it!!!

No response from customer service. There are better shops online. Avoid this one

"Poor customer service"

Have had three orders from this company in total. The first one contained a short dated item (curry powder with only four weeks to expiry) and the third order contained a bag of prunes that were spoiled and rancid. The company did refund the short dated item (although at first they wanted me to pay for it to be returned) but it took them two weeks to sort out a refund for the prunes and then they suspended my account! I've had no response as to why they have done this. Very poor customer service.

"Ordered in late November and no delivery"

Ordered in late November, the order was acknowledged but still the order has not been dispatched or delivered and no response to emails. I have been a regular customer with no previous problems so unfortunately must advise that Caution should now be given to ordering from this company.

"3 weeks since placing order"

3 weeks since placing order, no response to follow up emails, no one answering the phone. Are they still trading? I had placed several orders before which had been fulfilled and took about a week maximum.

"Over 2 weeks after ordering and still no delivery…"

Over 2 weeks after ordering and still no delivery. Emails are not replied to. Not sure if the company still exists

Date of experience: 30 November 2022

"Quick delivery, contents as expected"

Quick delivery. Goods well packaged and contents as expected.

"Order received in good time considering…"

Order received in good time considering the postal situation. Thank you