"Second time dealing with Charles and…"

Second time dealing with Charles and the team at WatchMarketplace.
All I knew was they had a watch I was after, hadn’t seen any pictures, trusted it was in the condition they said and bank transferred straight away. Watch arrived and super happy. Very trustworthy and good at what they do, I will definitely deal with them again. Thank you.

"Excellent service from Charles and his…"

Excellent service from Charles and his colleagues. They went over and above to get the watch I needed.
Will be recommending to friends and family.

"Quality, Trust, and Personal Communication"

When it comes to making a significant investment, trust in the seller is paramount. My experience at the Family shop on Market St, in Manchester, epitomized this principle. A few months ago, I stepped into the store with a casual inquiry about a watch in the window, emphasizing that I wasn't yet ready to make a purchase. Charles warmly welcomed me and graciously shared insights about the timepiece without any hint of pressure to buy. Our interaction felt like a genuine conversation rather than a sales pitch.

Impressed by Charles's knowledge and professionalism, I expressed my specific preferences, and we agreed to stay in touch via WhatsApp. Over the following months, I received occasional updates on their inventory, always presented in a friendly and informative manner.

When I noticed my desired watch was available, I reached out to Charles for more details. Despite residing outside the UK, logistics posed no obstacle. Charles promptly provided additional photos and information, maintaining the same considerate approach.

Upon confirming my intention to purchase and arranging to visit the shop, Charles went above and beyond by offering to pick me up from the airport. Upon arrival, he warmly welcomed me and facilitated a seamless transaction, ensuring a personalized buying experience.

The exceptional level of service didn't end there. Impressed by Charles's dedication, I entrusted him with sourcing a special item for my daughter, a request beyond his typical offerings. True to form, he delivered, leveraging his network to fulfill my request without ever pressuring me to buy.

In Charles, I've found not just a reliable seller, but a trusted advisor and friend in the world of luxury watches and jewellery. For anyone seeking a personalized shopping experience with no sales pressure, I wholeheartedly recommend paying a visit to the Family shop and asking for Charles. Whether you make a purchase or simply engage in conversation, you'll find a level of service that's both rare and invaluable.

"I had a Rolex Watch refurbished"

I had a Rolex Watch refurbished, serviced and made ready for sale. The watch was returned within days looking superb! Excellent service, constant updates on progress and very professional. Would highly recommend

"Very good experience"

Very good experience. Excellent and provided great service.

"I cannot speak highly enough of Charles…"

I cannot speak highly enough of Charles ...I bought a fantastic watch from him and at every stage he did everything possible to make the buying experience as good as it could possibly be!

"Great Experience Doing Business With"

Great doing business with Charles. Hope to make future dealings with.

"Quick and professional."

Quick and professional.

"Impeccable service, above and beyond"

I cannot thank Charles enough for being able to track down and supply a watch that I’ve wanted to get for years, unfortunately they are not easy watches to get hold of and are a bit of a unicorn to find in the wild.
Charles has surpassed everything I could have thought with the level of detail and attention to keeping me updated every step of the way. I cannot recommend him enough. There’s no one close when it comes to this level of service.

"Outstanding service "

A different level!! Honestly, the most professional service we have ever received when purchasing an item.
The customer service was absolutely impeccable, from start to finish. Charles was ultra professional from when we enquired, through to sourcing, right the way through to delivery. He went out of his way to source the perfect 40th birthday present for my husband.
But not only did he source the watch, he offered something most other company’s can not match or replicate - a personalised, hassle free, 7 star service with constant updates and messages to give us a status on the watch. Thank you so much Charles. You have been a pleasure to meet and deal with.