"Luso spas I highly recommend and I must…"

Luso spas I highly recommend and I must say that I took on the task of changing the pcb board as it was taken out by the monsoon we had earlier in the year. Jay sent the part the very next day and a few months later I changed it. Jay then rang and personally stepped me through the configuration to process so it recognised my tub setup.
Can’t sing his praises enough.
One very happy customer and more importantly my wife.
Thanks Jay customer support of the highest standard.

"Professional and speedy response to our problem with the hot tub. …"

We were very impressed with the way our problem was dealt with by A2B tubs. They managed to source a spare part that had been discontinued and fitted it quickly and efficiently.Would definitely use their services again.

"Bully boy tactics"

We have previously dealt with this company without a problem. We then decided to have the hot tub serviced and used A2B tubs again. Found the whole experience this time to very haphazard and unprofessional! I emailed with a fault that I wanted looked at during the service. When the lads arrived they had no knowledge of the fault, although give them their dues they did fix it (it was just a fuse that needed replacing). They dragged wet equipment and wore muddy wet shoes through the house on multiple trips to the van. After about the fourth trip they asked "ohh should we have taken it through the garage"....umm yeah! That would have been helpful. They were obviously busy and left whilst the hot tub was filling (I understand it's time consuming) but they couldn't demonstrate or test it without water in it! They advised me to wait til it was full and then power it back on. If I found any problems to contact them and they could come back the next day. Given that this was now gone 3pm and the tub take's a long time to fill and heat I wasn't able to use it that evening or verify that it was working! Woke the next morning to a text message (sent at 9.40pm) saying "Hi is it all paid?". When I replied saying I'd not had chance to check that it was working yet I just got bombarded with rude messages back. The invoice left clearly stated that I had 2 over week's to pay (10th May) so I'm not sure why the bully boy tactics were necessary! The owner Jay, who was actually one of the lads who visited was very unprofessional, rude and I won't be using him again!

"Very kind friendly guys"

Very kind friendly guys, willing to go that extra mile to ensure we were totally happy with the service, keeping the hot tub in storage a bit longer than we thought was no trouble. Highly recommended these guys.

"Truly amazing service"

Truly amazing service. Emergency help needed for holiday cottage with guests in. Turned around in just over a day with the hot tub needing a lot of work. Price all agreed in advance. Cannot thank the team enough!

"Excellent company the operatives were…"

Excellent company the operatives were polite & professional ,they took good care while moving the tub and gave me great advice how to maintain the tub to . Good customer communication and punctual

"Brilliant Service"

I recently had a 12 year old hot tub cut up and removed from my garden. It had to go through the laundry room and garage. It proved very difficult to cut and pouring rain did not help. Kyle and his colleague worked all morning and they left everywhere immaculate. The booking was made by Jay answering my enquiry quickly and providing the cost straight away. This company deserves 5 stars and I would certainly recommend it.

"Great Service at a fair price."

We have just used A2B tubs to move our hot tub as part of the recent moving process. I cannot praise them enough. They arrived at my previous home, wrapped it in cling-film, to protect it during the road journey, stored it for a few days, then delivered it to my new property today. There was no damage to the hot tub. The protective film, it was wrapped in, did the job. I would willingly use them again or recommend them to anyone else. They kept us informed as to when the hot tub would be picked up and when it would be delivered. Other businesses can learn from this company about setting the level of expectation.

"Friendly and efficent"

Very easy to engage with. Picked up a hot tub from beverley and delivered it to sheffield. Guys were really friendly, bless them they had a challenge getting out and in due to the heavy rain and wet grass. I plan on using them for my hot tub servicing too. Would recommend.

"Brilliant from start to end"

From the initial contact with Jay to the delivery with Kyle and colleague, it’s been a superb service. I am no expert when it comes to hot tubs, but the gentleman have guided me at every stage. Kept it simple, no over complications, quick communications, and competitively priced. Thank you.