"Order not received, company not responding"

Placed an order in July, money taken the next day. Lead time online suggests 7-10 days but havent heard anything 20 days later. Have contact by email and Insta, no response and the number they have on their website will not connect.

"Equipment quality is fantastic"

Equipment quality is fantastic! Communication could be a little bit faster, but when you do get through to them, they're really good. It's a small business manufacturing racks themselves, so patience is key. You'll have the rack for the rest of your life after all.

"Equipment good, customer service extremely lacking and poor"

Equipment is fantastic. Customer communication is very poor and almost nonexistent.

Ensure you check your order thoroughly when it eventually arrives, although this may not help. If there is an issue it may never be sorted out as in our case.

Either they are extremely busy or just are not interested in sorting out customers issues.

We received a lower valued item than ordered and are now out of pocket. We have been chasing for weeks to the point where we are now “why bother”.

We had planned on ordering more from them but will now avoid.

"Brilliant"

Brilliant! First a big thank you to Henry, absolute top bloke and help me out loads with tuffnells delivery issues(tuffnells are wavy on service fyi), communication is decent although slow at times or I didn’t get a response until I chased. The racks… the colour options are great, the racks themselves are SOLID! The quality is top notch, very easy to put together, I will say that iron king should put a small card in your package, with a QR code on it, which would direct you to the install manual for the rack you’ve ordered would be a QOL touch, instead of trawling their site which doesn’t work great on safari either. I also had some delivery issues such as missing items, quite a few items actually, contacted IK and they despatched them, but only after a chaser 2 weeks later. Gear is great, service is great but slow on responses sometimes and despatching items when they’re apparently ready to ship but takes another week or two for that to happen.. I would buy again though.

"Ordred 2 pair x 2.5 kg plates in…"

Fantastic customer service & very helpful. Rectified my problem & went out their way to assist me.Will definitely be using in the future.

"Great customer service from start to…"

Great customer service from start to finish. Henry was very helpful and took time to talk a garage gym through recommending the right products for my small space. They even made a customised Oly bar for me. The equipment looks fantastic as well as being functional. The turnaround time was quick and it came boxed and packaged well. Would definitely recommend IK. Head and shoulders above the competition.

"Good service and excellent products"

I ordered the sr-70 squat rack with storage uprights, hipthrust and dip attachments and the crown pull up bar. On delivery and set up I noticed that there some nuts and bolts short in the order, in addition to the cross braces to attach the storage uprights.

On emailing about the issues, James was incredibly helpful and got the missing parts sent out within a day.

Another issue was that the hip thrust attachment didn't quite fit the rack. A courier was sent to pick up the attachment and they made a modification and had it back to me within a week and a half.

In terms of quality and robustness, I really couldn't be happier with the equipment, particularly as it fits within my small garage perfectly and is absolutely rock solid. The benefit of buying from a UK company who manufacture their own parts is that they can modify and provide a tailored service. I wanted to order additional pull up bars which were not offered on the website separately, however they were able to sort this out for me which was great service.

One thing I would say, is that for the squat racks, when everything is bolted together, it helps to use the pull up bars at the top and bottom of each pair of uprights to make sure everything is sitting completely square before you bolt it to the floor. Once this is done, the bars can all be attached at the top of the rack and provide lots of stability.

Overall very happy that I've found a rack which fits my space and wasn't double the price as most other options are. Equipment feels amazing to use in terms of stability and safety.

"WM-70 rig for my garage"

Purchased the WM-70 rig for my garage gym. Purchased some additional pull up bars for either side.

Everything arrived quickly and tracked so I knew exactly when to expect it.

Each item was carefully wrapped to ensure no damage.

My entire order arrived together. Upon unpacking everything was in excellent condition and as stated on the website.

The right itself was the EXACT measurements stated on the site so installation was nice and easy. The additional pull bars were also perfect in terms on requested length and fit in nicely.

Really happy with the high quality actually power coating finish. I went for red and it looks brilliant. The installation information on the site is excellent and covers everything you need.

Excellent company, excellent service and will be using again in the future for all equipment needs.

Thanks Iron King!

"Bought a squat rack and dip bar from…"

Bought a squat rack and dip bar from them and the quality of the products is excellent. I wouldn't go anywhere else. Part of the rack was bespoke to my measurements but nothing was too much trouble and their customer service is first class.

"Top quality heavy duty rack"

I own a Iron King wall mounted gym rig and use in my home garage gym - it is a first class piece of equipment. Exceptionally heavy duty and very well manufactured and finished. I use for squatting, benching with heavy weight and it is completely solid. Also the J hooks and spotter arms are user friendly both in re-racking the bar and also in moving for different positions. I have also dealt with Iron king with questions I had, and they are super friendly and helpful. I recommend highly Iron king equipment - best value and best quality