"Disappointing Experience - Poor Service & Delivery"

I placed an order on December 16th, paying extra for express delivery, expecting my items to arrive within 2-3 days as promised. However, my order didn’t arrive until January 4th—nearly 3 weeks later! it became clear that the shop ordered the products from China and then shipped them to me, which is something I could have done myself, saving both time and money.

I tried reaching out multiple times via both email and phone to request a refund or at least resolve the issue, but I received no response. This lack of customer support, combined with the delayed delivery, has been incredibly frustrating. I feel completely let down by both the service and the communication. I would not recommend this shop to anyone looking for reliable or honest service.

"absolutely unislamic shop"

it's called the Islamic shop but there's nothing Islamic about it's principles. it's actually full of very cheap ornament at double the price compared to other places I'd prefer tiktok or Etsy as the same items at half if not a fraction of the price these guys do totally unislamic to charge these prices for these ornaments. fix up

"I know reviews can affect a business…"

I know reviews can affect a business but the owner needs to know.

1. Ordered 3 ihrams. Took 20 days for delivery. It was shipped out on the 18th day

2. Contact is non existent. Phone is never answered. Email address is fake. Social media is inactive. You will not get a response.

3. Despite emailing for a refund - I am hesitant to send them back as there is no trustworthy communication.

4. I believe this is a genuine business, however they are unorganized and unreliable.

Until reviews improve, I do not recommend you use this business.

2025

"Great products and service!"

Great products and service!

"No one responses"

I had ordered a Ihram online on 3rd Dec. When received I didnt like the quality so requested for a refund via email as mentioned in the refund policy. The email came back saying Delivery Status Notification (Delay). I left a message on the website but there was no response. Then I called and a gentleman answered. Informed him I would like to return the Ihram. He said he will send me the return label. I got the return label and I sent the item back the next day. The day after I got another Ihram from the same company. When checked my bank account I didn’t get any refund which means the Ihram was replaced and not a refund. I requested for a refund as I didn’t like the quality but the company replaced it instead of refunding. Now I have been chasing them via email, online chat and calls but there is no response. I have left voicemails too. Not happy with the service.

"I really like it"

I really like it, the Quran size is A5 which is a bit small but can read it properly. Nd the scarf is Turkish which is really small , just big enough to cover ur head. i think a matching prayer mat would be nice with this gift set.

"Excellent "

Beautiful picture frame and fast delivery with good communication throughout.
Excellent service will definitely buy from you again

"Nex time one pepper information we’re…"

Nex time one pepper information we’re live delivery,,is coming email explaining I not see.thank you is beautiful my orders

"Great service"

Great service

"The item arrived in perfect condition…"

The item arrived in perfect condition well protected and looks amazing in the prayer room. Thank you