"Fraud!"

Placed an order. Was charged for the order. No response from customer service! No products sent. This is FRAUD! Refund my money or ship my items or I will file case.

Response: Called and sent messages through your website. No response. Also, no email from you. BTW...not an angry person.

Received a statement today stating I would receive a refund. Time will tell.

"wrhardware.com is one of the worst companies to deal with-"

I placed an order with this company recently and I give them a -1 opinion on their company. They had Curad anti-viral medical masks marked down to $6.79 for a box of 10. So, I ordered 10 boxes plus a few office supplies. They took my order, billed me twice and then disregarded my order, as if it never happened. It is even hard to get on their website and order. I called their phone number and the woman didn't tell me my order was canceled and was very rude.
Do NOT order anything from this company. Bogus comes to mind.

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"You work very well."

You work very well.

"I ordered a door handle for patio door…"

I ordered a door handle for patio door it is the perfect size,very pleased with the product excellent service I got,glad your company is out there for hard to find parts. Thank U, Pam

"Extremely LONG and poor service, Customers shielded from Owner contact"

Company is extremely secretive about management. They forgot about my order for about 3 months and when I finally called to follow-up they said they didn't have the chanel balance I sent them months earlier. When they finally tracked it down (and had it) they NEVER apologized but said they originally quoted me wrong and I needed to pay more. Instead of just adding the additional amount, they had to refund my original payment and start all over. Order took EVEN LONGER. When asked to speak to the owner or for owners email, they refused. If you want your order in a timely manner, this is definitely NOT the company you want to use. The only good thing I can say about the order is the price and that the parts fit. The service and time was terrible.

"When I received my kickplate it had been…"

When I received my kickplate had been damaged in shipping, they made a new one and shipped it right out.

"Got the right parts for excellent price!"

Got the right parts for excellent price!

"No problems!"

No problems!

"product was just as expected."

product was just as expected.