"Highly recommended!"

Boilergurus did an excellent job installing my new boiler. Their team was professional, efficient, and knowledgeable. They provided great customer service from start to finish, answering all my questions and addressing any concerns. The installation was completed quickly and without any issues. I highly recommend Boilergurus for anyone in need of boiler installation services.

"I called Boilergurus to address a…"

I called Boilergurus to address a faulty cylinder installation in my customer’s home in Farnborough, and I couldn’t be more pleased with the outcome. The team not only efficiently rewired the electrics but also went above and beyond by replacing the old cylinder with a Gledhill cylinder and installing a new Nest system.

Their expertise was evident from the moment they arrived, and they handled the entire process with professionalism and precision.

The new Gledhill cylinder has been performing flawlessly, and the Nest system has made managing my customer’s home’s heating and hot water very convenient. I’m incredibly impressed with the level of service provided by Boilergurus and would highly recommend them to anyone in need of a boiler or central heating repair or replacement. Their attention to detail, expertise, and commitment to customer service set them apart from the rest. A job well done!

"Tried to contact this company for hours…"

Tried to contact this company for hours regarding my boiler pressure dropping, didn’t reply via email or text for two days so went with another firm. When they did reply it was barrage of aggressive voicemails from a female, service not recommended and plenty of fake unverified reviews to boot on cowboy sites when looked into further. Steer clear!

Edit to company response- Hello, thank you for your response and time.

Firstly, you are claiming Google and CheckaTrade handle your inquires but also claim direct email and sms do? I honestly think you are possibly confused and you are receiving push notifications from these sites, I do not fault you for this as it is very confusing.

However, notifications are not these sites handling your jobs. Google does not text message or email customers and neither do CheckaTrade, I hope this helps in future for your company. You have direct email and text and that is what I tried to contact you through.

You do not have my name because you did not accept nor decline the job and my email is not in my legal name, you only contacted me through Whatsapp via voicemail after getting my number through my initial message/inquiry to you. Please, check your portals again.

You are putting words into my review I did not write, please re-read my original review. As for inquiring for a screenshot of your message back, that is 50% of the problem, I did not hear from you and you didn’t respond for two days. And when you did it was via Whatsapp, it was a barrage of voicemails demanding a reply and “if I even still wanted the job done” in a very aggressive tone as if I was wasting your time. I cannot upload video/audio to Trust Pilot but if I am able to, I will.

I also did not say weeks later, I said two days after I initially inquired, which is true. You are again putting words into my review, please re-read it.

A review is it not defamation, you are a public company and this was my experience, unfortunately again this is some of the aggressive attitude I encountered.

I did not ask to be harassed by your company and gave my honest experience with your company to help others, that is the point of review sites and in response you knowingly used the flag function in attempt to take down my review. Before then trying to drown my review and push up your ratings by spamming positive reviews.

As for only using Google and CheckaTrade, I am honestly quite taken aback at the boldness of this claim, being that when googled, your company is on many sites and this site? I know because not only is this public information but I found your company initially from Yell and then onto your website. Not CheckaTrade or Google.

These companies of which also do not call to “cross examine” customers on their reviews/jobs; these are multi-billion companies with thousands/millions of employees in some cases, they do not have the time nor reason to do this for your plumbing company. This is a very odd claim, Boilergurus and a very “word salad” response in all.

All of these sites, including Google & CheckaTrade I may add, do not require phone number verification and allow users to create many accounts, of which would be perfect for the many newly created accounts that seemingly have very lovely things to say about your company but seemingly are never used again and are seemingly copy pasted between sites.

As for being in Spain, I live between Spain and Old Woking. However, regardless of this I do not need to tell you my permanent residence, you are a plumbing company paid to do a job (or lack there of in this case). I find it quite concerning that you would coerce customers/potential customers into divulging sensitive information that you do not need to know.

Please, I would suggest again for fellow genuine customers reading this & searching for tradesmen, to go with someone not on cowboy sites & that do not allow actual verification and do your research before contacting. I regret contacting this company and wish I had looked further into them, go with someone reputable and known. I beg to think of a poor senior aged customer not knowing these things and being victim to this.

Thank you,
Shirley

"Boilergurus repaired my Ideal boiler It…"

Boilergurus repaired my Ideal boiler It had no pressure. They also did a landlord gas safety certificate and repaired my shower, replaced a shower screen and installed a bathroom sink and vanity unit and siliconed my shower and bathroom. I am very happy with their service ! Highly recommend them for boiler repairs and plumbing !

"Boilergurus are a fantastic"

Boilergurus are a fantastic. Gas engineer came out and repaired our Potterton boiler and gave it a thorough annual boiler service. I highly recommend them for excellent prices and customer service!