"The worst of the worst"

I have booked a service to pick me up at the airport in Cancun Mexico, but the driver didn't turn up, pick up was cancelled by the company and when I contacted them they asked me for more money to pick me up because "I was delayed" (I wasn't). Is a sort of mafia in Cancun airport apparently.
I opened a complaint with PayPal and the answer was : "Dear Customer, Please note that according to our terms waiting time at 18:00 is limited to 19:00. As we can see you have contacted the driver only at 19:30 when the waiting time was over. The driver has the right to leave the pickup spot after waiting time expires. The driver has sent us evidence of the vehicle's presence at the pickup spot at the time of ride. In this case a refund is not possible. We are obliged to compensate the driver for vehicle downtime. We value you as our customer and do not wish to leave a bad impression about our company. If you ever decide to use our service again we would like to provide you with a 15% discount for your future ride with us: QAY2MX4 promo code . We sincerely hope you will not judge our company by this single occasion. Once again, we are really sorry and hope for future cooperation and friendly relations."

WELL,
they say they have evidence that the driver was there but did not provide it. They say I have contacted the driver only at 1930 but I was trying to contact him from 1830. When he picked up the phone one hour later he asked me for more 75 USD to pick me up. When I said it was not fair he just hung up and left me stranded.
GETTRANSFER.COM did not do anything other than calling me a liar. I was there, waiting in a foreign country for a delivery that never turned up and "I am the one lying..." Why would I??? Would I like to stay in the airport instead of going to my hotel??? Would I? Stupidity from the beginning to the end. I will definitely sue them!

This is not a fake review.
Booking number:Ride #18983161

"THEY ARE SCAMMING DRIVERS"

THEY ARE SCAMMING DRIVERS, AND CUSTOMERS.

THEY NEVER CASH OUT THE DRIVERS.
THEY NEVER REFUND YOUR MONEY!!!

"Avoid. Won’t refund into bank account"

Update after their reply on this review: I emailed them several times like they’ve asked. Also messaged them on Instagram and Twitter and 0 replies. They’re an absolute SCAM. Please avoid!

Terrible experience.

Booked a transfer from Santa Marta to Cartagena (months in advance) in Colombia. We got messages from the driver the night before asking us to cancel the trip and pay him cash because GetTransfer don’t pay their drivers. We’d already paid £120 so said no. The driver cancelled late that night. GetTransfer then ordered us a different driver who cancelled 1 hour before pick up because he was ‘elderly’ and his ‘car broke’. We had to get a public coach instead.

GetTransfer issued a refund but into the GetTransfer account? Like we are ever going to use this company again. It’s not possible to withdraw into bank account.

Scammed. They just took £120 of us. Just avoid guys.

"arnaque "

Attention vous êtes averti.
Si vous êtes chauffeur partenaires vous ne serez jamais payé.
Application de voleurs

"Course annulée toujours pas remboursée "

J ai été prélevé d'un montant de 235,40 euros pour une course annulée. Contrairement aux mails m assurant du remboursement de la course,je n ai jamais reçu de remboursement sur mon compte en banque ! Pas sérieux du tout et très en colère. À éviter. Clarisse.

"Chauffeur non payé depuis 3 mois"

Je suis chauffeur et ai travaillé avec GetTransfer pour plusieurs transferts. Cependant, je suis extrêmement déçu de leur service. Cela fait plus de 3 mois que j'attends mon paiement, et malgré plusieurs emails envoyés à leur service support, je reçois toujours la même réponse automatique. Aucun suivi sérieux, aucune solution concrète proposée.
Ce manque de professionnalisme et de respect envers les chauffeurs est inacceptable. Je déconseille fortement cette plateforme à tous les professionnels du secteur.

"Des voleurs "

C'est des gros voleurs des escroquerie
⚠️ ⚠️ ⚠️
J'ai payé ma course ils m'ont jamais envoyé de chauffeur j'ai attendu plus de 2h dans le froid à la fin j'étais obligé de prendre un autre taxi
Et ils m'ont jamais remboursé
A éviter vraiment
Après mon avis
Ils m'ont contacté et supplier de effacer mon avis

"Pour les clients qui va demaarnaqyender un…"

Pour les clients qui va demander un service avec get arnaque faite attention.
Il ne trevera pas les chauffeurs à l'aéroport. Merci.

"This company is a scam"

This company is a scam. They don’t pay their drivers. I still waiting for my rides pay. They just say we have problem with our finance system so can’t pay and can’t commit when they will pay.
Stay away at all cost

"Je suis chauffeur et j’ai travaillé…"

Je suis chauffeur et j’ai travaillé pour plus que 1000€ et ils m’ont jamais payé ça fait déjà 3 mois. C’est de l’escroquerie. Je les contacte presque 3 fois par semaine et aucune réponse sauf avec un peu de chance je reçois un message automatique. Pour des courses urgentes on m’appelle et ils sont disponibles mais pour me payer il ne y’a plus personne.
Vous m’envoyez une réponse automatique comme toujours et comme à tous les chauffeurs, vous nous demandez d’envoyer un mail sauf que ce qu’on envoie 3 fois par semaine sans avoir une réponse de votre part. Vous faites semblant d’être inquiets de la situation mais en réalité vous vous en fichez. J’envoie des mails depuis 3 mois