"Very good and exiting"

Very good and exiting

"Very good exiting"

Very good exiting

"Amazing!!"

Amazing!!! Loved every minute!!! Rob was extremely helpful!!!!! Will def be back!!!!!

"Not a great experience unfortunately"

We were booked in at 5pm last Saturday in Birmingham for the Jack the Ripper escape room. When we arrived we were told the rules - and certain things that were not part of the game.
After the game we were told we had been fined £5 due to breaking the glass to retrieve a key that WAS NOT part of the game. Had we been told this at the beginning or it had been clearer we would not have broke the glass (However when you are in an escape room looking for a key and it says on the wall break glass for key it happens!) We were happy to pay the fine as we did break the glass (this was not the issue) but the hostility we had in return when we told the manager this needs to be explained better at the beginning was not great. We found the manager rude and unprofessional, saying when we broke the glass we said this was an emergency - which if this was true they never responded and got us out at all!) Also she told us had we broke the lanterns we would have been fined for that - we didn't break them but again it would be nice to cover this at the beginning when reading the rules. I have been to Coventry escape rooms before and find them far better and informative. We won't be returning for a visit

"I had a great time and Robin was…"

I had a great time and Robin was great!!
Will be booking again soon
👍

"Jake was a great host "

Jake was a great host the room was fantastic very well put together
Will defo be back again

"Really wouldn't bother"

Really wouldn't bother. The actors looked the part but it was all very rushed, we were pushed into rooms before the actors had chance to get ready. The scariest part was when the barman asked for £13 for 2 cans of beer. Had high hopes from what I had heard last year but if you are looking for a scare experience this probably isn't it

"love escape live "

love this place! Really good for fun things to do when its raining as the escape rooms are indoors. I saw some reviews mentioning ESCAPE ALIVE - please realize escape live and escape alive are totally different companies lol

"** DO NOT BOOK WITH THIS COMPANY**"

What a terrible experience. I made a booking over the phone for both rooms for two parties of children, I tried to cancel it within 30 hours and was told that it was 100% cancellation charge. When I made the booking the representative never advised me of such terms and just repeated that they send their t&c’s with the booking on email. I have since seen that no children are allowed unless accompanied by an adult, which again was never advised to me. Hartford the manager has even stated that my reason for cancelling is not true. Our accommodation next to the river Avon had to be evacuated due to flooding and closed until further notice. DO NOT BOOK UNLESS YOU READ THEIR T&C’s FIRST.

"Basic but fun "

Was a good multi room experience but some of the props where a bit worn and battered. Over all it was good especially for first timers as there was no prior knowledge needed just a case of trying everything on the rooms. The staff seemed friendly and helpful. The general building and waiting room was clean and aesthetic pleasing. I was a little disappointed there were no photo opportunities or certificates given for escaping like some room give you.