"Thieves! Dishonest and to be avoided at all costs!"

An absolutely horrific experience from this corrupt and crooked business. Let me begin by advising anybody reading this to AVOID this company at all costs. I booked through Nü Car Rentals and my rental was with Action Car Rental at Orlando International Airport.

The shuttle bus takes around 20 mins to reach the pick up point and was timely and easy to find…. That’s the single good part.

I paid just shy of £500 for my rental upfront around 4 months in advance of my trip to Orlando. I called twice before my arrival to be certain that there were no hidden extras. I was advised the only extras were for a child seat or sat nav rental, which I didn’t require.

On arrival at the desk an employee named Jose Cruz asked for my passport, licence and credit card. I handed these over and was first of all told I would need to pay $59.50 for the fuel in the car and to bring it back empty. My rental conditions stated I returned the car with the same amount of fuel in it as at pick up. This was the first discrepancy. It doesn’t cost almost $60 to fill a Kia Rio, but they wouldn’t let me take the car without paying it.

I was asked how I’d like to pay for insurance. I told him that it was included in my rate and Jose then back tracked and agreed.

I was THEN told that because I wasn’t paying for insurance that I would need to purchase a pre paid toll package for my 21 day rental at $13.99 per day. I’ve been driving in Florida for 20 years and this is never mandatory. It even says on Action Car Rentals website that if you don’t pay for a toll package, you’re responsible for an admin fee plus the price of the toll should you trigger a camera. I was happy to accept this, though Jose wouldn’t allow me to take the car without paying almost $300 for the tolls.

I pleaded with him that I did not require this, nor had I ever had it before and he rather abruptly told me that if I didn’t want to pay it, then to go away and apply for my money back when I got back to the UK. It was late at night and I was alone. I was forced to pay this amount or have no vehicle.

Absolutely horrific and upsetting start to a trip I’d saved all year for. It doubled the cost of my rental.

I took this up with the company when I got back to the UK and drove without using any toll roads as I would have done anyway. They insisted they don’t ever enforce toll packages. The employee lied. I was absolutely forced to pay it, because without paying it, Jose wouldn’t let me take my car.

This company are THIEVES and incredibly dishonest. I’m currently taking legal action through my bank in the UK.

Avoid at ALL costs. You’ll be lured in with cheaper rates and then stung at the counter, exactly as I was. Disgusting and dishonest establishment that needs to be avoided.

"Scammers!! "

Scammers

You pre pay for a booking and they charge you double once you arrive!!

Unless you want to pay $2400 for a car for two weeks stay well clear!!!

"Rented a car through priceline"

Rented a car through priceline, thought we were set. The pick up spots that were listed on their site were wrong. So we missed first shuttle. Finally got on second shuttle and once we arrived what a mess! I was going to be charged extra per day because I did not have a credit card only a debit card(reservation was made with said debit card), couldn't change my reservation to my friends name so we were charged $6 a day for add'l driver. The car we reserved shockingly was no longer available and we were given a minivan. All these crazy fees were added and it was an add'l $500 then we had anticipated. Had the van one night, next day go to start it and it won't start, finally after 20 min it starts we are good to go. Next day same thing van won't start, finally starts up.. get to Universal, go to leave again it won't start- after 20 min finally starts. We call the company the next day and wow! rudest customer service I have dealt with. Basically telling us we will have to jump the car and drive it back to the place, losing 1.5 hours of our day because if they send out a tow truck and it's just the battery we will have to pay for the tow...WHAT!?! My husband finally gets on the phone and explains we tried to jump it no luck, he then tells them he banged on the battery and starter and it started to run. The only reason why I give them one star is that they did finally send out a car that we can use after sitting there for an hour on the phone with them(car came 2 hours later). Such a scam and do not recommend at all

"ABSOLUTE CROOKS - NEVER RENT YOUR CAR THERE - unless you want to get ripped off!!! "

ABSOLUTE CROOKS - do not ever rent from them!! They also trade under NUC car hire. We booked them through DISCOVER CARS who don’t seem to vet any of ‘their’ car hire companies. The agent CHRISTOPHER (so he claimed in our case but could not tell his last name 🤔), ripped us off FORCING us to pay an extra $212 for extra liability insurance (so he said) even though we had paid it prior to DISCOVER CARS + we have an extra annual car hire excess insurance that worked with THRIFTY the week before and said WORLDWIDE but he said it did not cover the US !! Instead he claimed
that this was just luggage insurance in case it got stolen? Bottom line he wouldn’t rent us the car until we had paid him the $212 which made the rental more expensive than a quick and easy one in the Terminal (like THRIFTY). He definitely took advantage that we were off-site and it was 9:47pm and I was alone with my 12 year old daughter (so no alternative rental company around).
AND he then tried to force the highway pass fee of $13/ day on us even though we were only going to Daytona beach, staying there 2 weeks and then heading back to Orlando. He said we could not avoid the tolls (absolute untrue ! As we did and easily !) and the booths were not manned, so for every control we passed (which could be 5 from Orlando to Daytona) we would have to pay $25 penalty to him upon return + actual toll fee. Plus he wanted to add an extra CDW for $15/ day. UNBELIEVABLE!!! When I question him as to why, he just kept saying ‘is that all mam’? To get rid of us. He also made us sign this ridiculous $250 penalty note in case of sand & food in the car to which I asked of what he classified as ‘dirty’? How many grains of sand? We then got the most basic car - probably as revenge- which did not even have a door fob, just a key. We reported the issue during the rental period to DISCOVER CARS but no help. We challenged the same agent CHRISTOPHER at drop-off on his unjustified charges and he gave different explanations (so he evidently could not remember the many different lies he tells to get extra money).
I asked for a check-out report which he said was sent as we spoke. I never received it until last week after chasing DISCOVER CARS repeatedly. We had however confirmed with Harold, who checked the car that all was 👍, but when he saw us talking to him he came out and gestured us to go away. So shady, fraudulent, rude and far more expensive. DONT EVER RENT YOUR CAR THERE and support their FRAUD!!! I have reported them further to VISIT ORLANDO who is taking this seriously as it’s a bad first impression of Orlando and Florida, so no anyone reading this with similar experience- write to them too to close down fraudsters like ACTION/ NUC car rental !!!

"Beware of Sales Tactics at Action Car Rental"

Very nice van for driving around a lot of people and their luggage.

Got billed for Damage Waiver / Insurance even though I clearly said "no" to it.
Van was indicated at 4/4 / full of gas but only had 3/4 tank. When they went to fill it up the gas cover broke off and could not be fixed.
You have to agree that there will be no sand in the vehicle on drop off; this is Florida, what do they expect???

"Do NOT rent from this company!They try…"

Do NOT rent from this company!They try to get you to sign up for an expensive plan to "cover" toll roads.We opted out of the plan and were careful to avoid toll roads.  Added "avoid tolls" to our Google Maps and had five adults in the car watching carefully for toll roads.We did NOT ever get on a toll road during our one week stay in the Orlando area.Imagine our surprise a month later when we got a bill for 126.81 with a note listing several supposed toll infractions!No photo image of the license plate, just their word against ours.  We started a credit card dispute and are still working on that.  We (and they) have no PROOF that we didnt go through toll roads.I called E Pass in Florida and unfortunately there is no photo image of the license plate passing into a toll zone.  This is because their cars have a "transponder" built in.They listed the WRONG make and model car, and got the DATES completely wrong of when we were thereThis is outrageous and extremely frustrating!Do NOT, I repeat, do NOT rent from Action Car Rentals (NU car rentals) in Orlando Florida or they will be sure to scam you like they scammed us.

"BEWARE - THEY TAKE YOUR RENTAL CAR WHILE ON VACATION"

BEWARE! This rental company will come and take your rental middle of the night while under a contract and after you PAID without you knowing until you go to leave for a day of fun at Disney World only to find your rental MISSING!

This is what they did to me after I extended, after they charged my credit card, after I signed a new contract. Went to leave to one of the Disney Theme parks and car was GONE. Yes GONE. I had one of the resort employees get a couple security guards to check all over in front of my tower but the cars were all gone as people had left for that day already so the parking lots were empty. No o w was answering at the rental car company even when pressing their “option 3” as if something were wrong. Let’s suppose you had an emergency with the car and needed their assistance…no one answered. Security guards called Orange County police to get them involved because we all thought someone stole the rental. It wasn’t until I looked on my missed calls on my phone and saw a Tampa Fl phone number on it and called to see who it was and what that call was about that I learned it was an employee of Action Rental Car informed me that he was an employee of Action and stated “the manager tried to contact me and coulda they came and took the car”. Why would a manager or company take a rental after being charged and renewing a extended week?! And because they couldn’t reach me they TOOK THE RENTAL?! AND BEWARE THEY ALSO GO BY THE NAME OF NÜ WHEN BOOKING!!

I INSTANTLY REACHED OUT TO MY CREDIT CARD COMPANY TO REPORT THE CHARGE BECAUSE I HAHE SO MUCH CONFIRMATION AND PROOF! Lyft and Uber was not more than $6 to any of the theme parks of staying beyond the Disney World sign and go with the “wait”. The 10 minutes wait is not really 10 minutes because there are many Lyft and Uber drivers waiting all around that area and you get a driver right away and they are only 3 minutes away. Just a Tip ;) And to the airport with same weight was only $23. So in case anyone is wondering what we did for the second week we were at Disney/Orlando….Oh and you don’t have to pay gas :D

ALSO THIS RENTAL COMPANY IS NOT AT THE AIRPORT, it is off sight and you have to wait for about 20 minutes for a shuttle to bring you and the weight once you get there is REDICULOUS because everyone rushes to get off the shuttle to be the first in line and there is only two employees checking you in for your reservation, and a full shuttle even in slow months (we went beginning of November for 2 weeks).

DEFINITELY SPEND A LITTLE MORE AND GO WITH A KNOWN RENTAL CAR COMPANY.

***Photos of my FULLY PREPAID reservation for car rental through Priceline where I paid online through Priceline, other receipts and confirmations are after I spoke with someone directly from Action/NÜ and extended, and signed and dated AND PAID for the week extension!! And you can see the charge on my online statement I was indeed charged after I signed and initialed for the extension and received an email confirmation. BEWARE BEWARE BEWARE BEWARE….RENT AT YOUR OWN RISK ⚠️

"After reading the previous reviews"

After reading the previous reviews, everything said about them is true. You are NOT going to get your deposit back. They are a crooked company

"Stay away!!!!!…"

I wish I could have given them no stars but one is the lowest I can go. They have 0% customer service and are thieves. DO NOT RENT FROM THIS COMPANY!!!!!

"SCAM-I BEG YOU..DO NOT HIRE FROM THIS COMPANY"

So Action Car's are STILL TAKING MONEY FROM MY CREDIT CARD 3months after our return. No email. No reason why. Just helping themselves to my credit card details they have held, for months after,then keep extracting money from it. Another £124 gone today. THIS IS FRAUD. They will not answer emails,phone calls (I'm from the UK). Well ACTION CAR RENTALS...YOU CAN'T TAKE ANYMORE because I have blocked my card. British people, I beg you NOT TO USE THIS COMPANY. AND PLEASE BE AWARE, they run under the name of NU Car Rentals and Action Car Rentals. These are the biggest scam company out there.