"Terrible customer service/cancelled without notice"

If i could give 0 stars I would. I will not be going back here again. I booked a hygienist appointment and they phoned me yesterday (Thursday at 5pm) to reschedule my appointment to half hour earlier which I agreed to - they asked for a deposit which I agreed to pay today (Friday) as it made no sense to make 2 payments within 24 hours (they agreed) I then turn up for my appointment after rescheduling and they said it had been cancelled because the deposit hadnt been paid - and they lied! saying they left me a voicemail (which they didnt) and said they have a "strict policy of deposits for hygenist appointments) i explained that Id agreed to pay in on transaction given my appointment (they said the person shouldnt have agreed that) SO MY APPOINTMENT WAS CANCELLED WITHOUT INFORMING ME AND THEY LIED ABOUT LEAVING A VOICEMAIL. Terrible customer service - awful experience. There has been previous comments about the receptionists customer service skills and the dental practice going downhill - STILL THE SAME

"AVOID AT ANY COST THEIR SERVICES ARE…"

AVOID At ANY COST

"Best dentist in Croydon"

Just came back from this practice and can’t rate it enough. I usually have a fear of dentist and dread going. As I was in excruciating pain I had to phone them and from the beginning of my call to the end of extraction of two teeth I was happy. The dentist was patient, kind and reassuring. Best experience of dentist ever. Truly amazing.