"The customer service was very good"

The customer service was very good

"KALANIKETAN MUMBAI NOVEMBER 2024"

I am in Mumbai after 21 years and had amazing memories of shopping at the amazing Kalaniketan for truly exquisite silks and outstanding service.

This time, my experience was awful. I bought a beautiful Jamdhani saree (£350) and left instructions to have a satin petticoat and the Sari finished. I returned to a saree that they had butchered and cut off the fringe altogether. This makes the pallu (decorative end) of the sari very ineffective. The finishing of the end was also 3rd class.They also proceeded to fob me off with a cotton petticoat.

The sales team did not even have the curtesy to apologise.

I am so very disappointed. I will avoid Kalaniketan at all costs and advise you all to be cautious if you are ever unfortunate enough to have to shop there.

"Awesome fabulous platform"

Awesome fabulous platform

"It needs to improved a lot I feel"

It needs to improved a lot I feel. I was waiting for the delivery from past 10 days and after that I contacted Customer care then they came to know about the delivery and then they initiated and took 6 days more to get the delivery delivered. Lot of work needs to be done! Thanks !

"Excellent customer service by Sahil!"

Excellent customer service by Sahil!

"Kala Niketan"

Excellent. Selection For Women's.

"Fast reliable and good quality"

Fast reliable and good quality

"Customer Service"

They are quick to respond to any customer service issues. They talk on the phone to resolve issues.
Basically if customer service is good when ordering online all other things fall into place. It gives peace of mind.

"I had a horrible experience ordering…"

I had a horrible experience ordering from them. They took way too long getting me the order. I even talked to them multiple times to confirm that my order will be here in time for the function I was wearing my suit to. It arrived more than two weeks later than what they told me. There was so much miscommunication & they did not even care to compensate me in any way for the mishandling on their part. Super disappointed in their business & my overall experience with them was terrible.

"Experience with Kalaniketan was good"

Experience with Kalaniketan was good, it took some time to deliver to USA but mine was not so urgent so felt ok. I had ordered along with blouse stitching and saree pico fall, regarding quality every thing is good. Blouse measurements are as given but I see they have not followed the same pattern as given.