"This ‘cool destinations’ is a scam"

This ‘cool destinations’ is a scam! They took my money and never provided my service!!!! Beware!!!!

"DO NOT USE THIS COMPANY!!"

DO NOT USE THIS COMPANY!!! Three days before the tour, these ass clowns cancelled my Bourbon Tour booking. Live chat with their agents only produces balderdash and lies! This is a scam! Don’t fall for it!

"BEWARE OF HIDDEN FEES IF YOU CANCEL"

Booked through cool destinations and asked about the cancellation policy and she said to read cancellation policy which states-If you cancel at least 7 calendar days in advance of the scheduled departure or commencement time, there is no cancellation fee. I had to cancel (3 months in advance) and was charged around $80 for fees. It was not stated on my invoice or in the cancellation policy. According to Cool Destination they do have it in their refund policy but the refund policy is not located in the help section on top of page and they do not tell you look there if you cancel. Book directly through the vendor instead of Cool Destination which will probably be cheaper. After I disputed my charges I received an email stating - Please be aware we are treating this as theft since the policy was clearly presented. Which they were not clearly stated and I asked several times the cancellation policy. I replied back and then they didn't answer me and even sent a follow up email.

"I highly recommend this tour"

I highly recommend this tour, it was amazing. We had perfect weather so the sunset was simply amazing. The crew we had were outstanding, very funny and interactive. The wine choices were good and the small plate pairings were very nice.

"Extraordinary experience even though we…"

Extraordinary experience even though we were first timers. Our tour guide helped us learn the basics and adapt to the boat's feel on water. He then took us on a full round trip all around the island. We skied over all kinds of water, open ocean water to calm channel waters, full throttle to gently wading. Our group developed a friendly banter and raced against each other, thus having more fun and giving in equal measure. Highly recommended for anyone. Set aside your worries and overcome your fears, y'all!

"Our tour guide was amazing and we had a…"

Our tour guide was amazing and we had a blast touring key west and the surrounding areas.

"We had a great day on the water"

We had a great day on the water. Lots of adventure and a great view of all sides of the island.

"Company does not stick to cancellation…"

Company does not stick to cancellation policy. Cancelled 7 days in advance, but they insisted on still charging me cancellation policy, even though their policy clearly states there is no fee at 7 days.

"Avoid - Dishonest Customer Service"

This is a consolidator website out of FL that does bookings for various tour companies. Their customer service is awful and dishonest. If you can call and book directly with the actual tour operator do that. We made a booking and after hitting send realized we need to modify. We called them within 2 minutes. They charged us 100% fee - effectively there's not cancellation or change permitted. They do not make that clear up front in their FAQs. There is only a 48 cancellation fee notice in the order confirmation which is received AFTER the sale. Very dishonorable and dishonest. Also wasted time giving us the runaround and refusing to answer the phone. Avoid at all costs.

"Excellent time"

We had an excellent time. There was nothing the crew could have done to make this experience any better.