"Was hesitant to order from sorted race…"

Was hesitant to order from sorted race gear after some mixed reviews here. But I have ordered multiple times over the last month and they have been excellent, could not have done anything better.

"GT Force Expert Mountain Bike"

Order the bike online and was delivered within 24 hours.
Had a couple of questions to ask, once the bike was delivered, emailed Josie, she got back straight away and helped us with our enquiry.
Not used this company before, but would recommend them.
Excellent customer service from Josie

"Sorted Racegear sent me a faulty item"

Sorted Racegear sent me a faulty item. I immediately took photos and email them, they asked me to fill out a form and they apologised. I mentioned I expected a refund including postage and their reply didn't object. I paid for the return postage £5.99 and they not only didn't refund the return postage but they didn't fully refund the item, they deduct the delivery. Their reply was they now can't find anything wrong and they don't refund postage. I can't understand why they needed me to fill out a form then! They don't treat faulty items any different from customer changing their mind! They are now saying it's okay so some other poor customer will get it. It was a faulty zip so we all know that will definitely get stuck again if the teeth aren't aligned!
Unless you want a faulty item don't purchase from here. I will stick to the reputable suppliers in future as I have never had faulty items from them.

"Awesome company! ;-)"

Bought a Fox helmet that was too big, emailed them and Josie replied straight away with some options, sent it back and received a medium within two days, now that's service! Definitely buying from Sorted again! ;-)

"Let’s all go to Scotland and abandon the business!"

Purchased a helmet from them but didn’t hear anything for a week. Tried emailing and calling. No response and phone just rang though. Thought I’d been scammed. Turns out they were all up in Scotland at the downhill tournament. Hope they had a great time.
Meanwhile… After a week, I had an email stating the helmet was on order from their supplier (The website showed the helmet I wanted as in stock and ready to despatch). So would be another week I guess…?
Only positive is that they apologised and refunded me in full.
Purchased helmet elsewhere for same price and arrived next day.

"Wish I’d read other reviews first"

Wish I’d read other reviews first!
They claim to have stock but they don’t!
Impossible to contact… I’ve called and emailed multiple times.
Finally had a response to an email telling me that they were waiting for items from the supplier (shown as in stock on website)
Have now asked for a refund but again no response so now I need to make a journey to the store Friday to get my money back.

"Lovely!!"

Lovely!!! I found a sold out TLD Helmet. It was shipped to Germany within a week!

"Great shop for biking clothing"

Great shop for biking clothing, lots of stock in the shop and a great range of products and sizes. If like me you need to try on before you buy this is a real bonus. Can't believe I've only just found this place as they are pretty local too. Will be my go to for biking clothing too. Great prices on Troy Lee gear also, very happy.

"Bad return policy"

Bought cycling overshoes but one of them has already broken seams after a few days of use. That's not sorted race gear fault but as per their return policy, the item cannot be returned because it is not resalable condition. So I cannot return the product. Better use Amazon.

"Quality products and great service"

I'm amazed to see other people's reviews here, I purchased a bike on the cycle to work scheme from them and they've been really helpful. In the shop when I collected the bike, the young lad stayed behind 40 minutes making sure it was all set up correctly. The pricing was reasonable and the advice spot on, I'd recommend.