"ROCKWARM 100% Recommend"

Communication was excellent from first contact with ROCKWARM, always phoning and emailing keeping us up to date with every process of the job, the workers were excellent and worked non stop and very knowledgeable on the product if we asked any questions.

"Great service "

Rockwarm kept us informed evey step of the way and were quick to share information and get the job done. In addition, while they were doing our neighbours (who loved ours so much wanted the same) someone knocked into our entry wall and caused damage. Rockwarm were really helpful and made good the damage quickly and free of charge. I have seen other attempts by other companies and the quality wasn't the same and so I would happily recommend Rockwarm.

"When it came to the government grant…"

When it came to the government grant they were most helpful they were kind and courteous everything got done to a high standard the gas people and plumbers worked off the same standard and the chappie who put the stuff on the walls was a good worker and didn't hang about everything was seamless as there are more trademan than you think involved I would definitely recommend them ....Heather Perrett

"Excellent service"

Excellent service, very quick and brilliant finish, the difference it makes in winter is amazing.

"Excellent Job,"

Excellent Job,

Rockwarm were excellent for us with excellent comms throughout the whole process. Andy (operations. manager) was always on hand to answer any queries / concerns we had.

The guys they used were all very professional and did a great job of the work.

We initially approached them as we wanted to improve the insulation qualities of our house but the finished render looks ace also.

"Without doubt the best investment I…"

Without doubt the best investment I have made in my home
So glad I chose Rockwarm!
In April of 2022 I had Rockwarm external insulation installed at my home, from the very first visit, through installation, snagging and completion I found the whole team to be extremely professional, courteous and highly skilled, nothing was too much trouble.

I purposely decided to hold off posting my review for a year, so I could see how the insulation performed throughout the winter and summer seasons and boy did it perform. In the heatwave of 2022 it kept my home cool and in the winter I saw a large drop in my GAS kWh usage, what a result!

I was extremely impressed with the render finish which has given my home a complete make over and looks just as fresh now as to the day it was installed.

The installation team turned up on time every day and cleaned down every day. Although the installation team were welcome to use the facilities in my home they never once set foot inside the property, they provided their own power and even provided their own water, apart from 1 day off drilling the insulation to the wall you wouldn't even know they were there.

I opted to have a brick effect arch added to the project so it matched the original features of my home and was a bit skeptical, but this feature is the best part of the entire installation, so realistic.

I did have a couple of concerns during installation and contacted the office, each time I was responded to straight away and all my concerns were actioned swiftly.

Not only would I recommend Rock warm, I would encourage it.

Well worth the money, a great investment and a great experience

Thank you Rock warm team

Anthony
Scots lane

"Fabulous company"

This company were amazing from the receptionist to the fitters . 100% customer service . There was no pressure from the surveyor, but it just felt right . They phoned to tell us when somebody would be arriving and everything was done on the dates they said . All the different workmen gave 100% and worked really hard . After it was finished a surveyor came out to inspect it all . In all the companies we have used over the years these have been the best .

"Very aggressive MD"

Very aggressive MD.
I raised an issue on there services backed up by a 25 year certification guarantee which is worth absolutely nothing.
Charlotte was aggressive and rude. Goes to show customer care was completely out the window. I certainly cannot recommend this company especially how she handled my concerns.

"Rockwarm's answer to critical reviews"

I left a critical review of Rockwarm. All points mentioned are factual and can be proved. The answer from Rockwarm surpassed the usual administrative level of incompandance laced with indifference experienced over the last few months. They seemed to mix up our case with others. In as much as they said we had received the full £10,000 Green Deal grant, paying nothing ourselves. In fact we only had a grant of £5,000 paying a further £2,500.30 ourselves. So many disappointed customers perhaps they get confused.

"Rip off prices"

I had been looking to get some top up loft insulation put into one of my properties, so I contacted this company.
The property is a one bedroom town house with a loft space of 20 sq m: only about 16 sq m required covering because I did not wish the walkway to be covered. The loft was empty and clean, and has easy access.
On the 10-08-2021, I got their quote: £675 (incl. of 5% VAT) for laying down 200 mm of knauf loft insulation AND they ask for 50% in advance.. NO doubt this will be substantially more when we return to the full 20% VAT.
I find companies that charge these astronomical amounts quite disgusting. In the end, I got the job done for about £250, which included the cost of the knauf (£100).
ACCORDING TO THE ENERGY SAVING TRUST, the typical cost of loft insulation in an average semi-detached house is £300. Depending on your home, this could be more or less: the price goes up to £395 for a detached house and down to £285 if you live on a terrace.
Look around because there are reasonably priced competent people who do this sort of work to the same standard as these companies that charge unreasonable amounts of money - don't be a victim to greedy companies. Companies like this should know that not everyone is a fool. This comment has been made purely for information purposes.