"AVOID "

Same experience, bet a group email exposing email addresses saying a refund was coming. Watch this space...

"Do not buy anything from these charlatans "

Placed an order back in February, we are now into April and still nothing, please do not let yourself be conned by these charlatans!
I will be leaving a review anywhere I can to help prevent anyone else finding themselves in the same position as myself!
No trainers!!!
Big bill!!!

"No star actually. "

It was a mistake to have ordered from here without going through reviews. The fact that the website is functional should be illegal. After 12days of wait I realised that the product I ordered won't be delivered. I got to the customer service who was telling me that they didn't receive my payment. I had to report to my bank who took up the process of retrieving the money back. Don't be tricked by the mouth watery price guys,stay safe

"Actually no stars !"

Actually no stars !
I ordered on eBay 28 January money gone very quickly! I was excited I always wanted this colour!
But the service is zero . I chased chased and chased I received a few replies:
- on way
- been cancelled and refunded
- on way
So today is April still no money no order
It’s very upsetting !
I still hope they will send my money or my order!
I reported to eBay I’m waiting for their reply

"Avoid "

It’s been over a month and still no sign of my trainers

"SCAM"

SCAM. Shoes never sent. Sellers stopped returning emails. No sign of shoes or refund. Order was 2 months ago and doubt I will ever receive my money back.

"Do not order from this company!"

I purchased two pairs of trainers, and it took two weeks for them to arrive, but this was only after I opened a case through PayPal highlighting the issue. When they finally arrived, one pair was the wrong size, and the other wasn’t true to size. I also highly doubt they were genuine trainers.

Getting a response about returning them was another nightmare. I had to open another PayPal case just to get the return instructions and to ensure I got a refund. On top of that, I had to pay for the return shipping myself. They finally agreed (through PayPal) to issue a refund, which I eventually received, but the whole process was frustrating and unnecessarily difficult.

I would strongly recommend avoiding this company. Buy from a reputable and genuine business instead. AVOID!!

"Delivered. Communication needs work "

My Nike Air's finally arrived after 3 weeks.
Happy with the trainers and the price was good compared to other retailers.
I was unnerved by them not picking up the phone and taking a few days to respond to email. Who ever it is really needs to work on their customer services communications process. All present and correct though, finally. Would use again knowing this.

"Order took over 3 weeks to arrive and…"

Order took over 3 weeks to arrive and I’m pretty sure the trainers are fakes. Ignoring phone calls and emails. Do not order from Bennimarceau. Fingers crossed I’ll get some cash back from my bank.

Update: Trainers are confirmed to be fakes by legit Hoka retailer. The plastic smells cheap and compared to real trainers stitching in wrong place.

"Avoid"

Avoid - trainers were the best price on the web but took an age to arrive - and did not get a response to chasing messages until pay-pay chased them - know very little about the trainer market but I'm not wholly convinced these are genuine branded trainers or possibly some sort of grey import or stolen to order maybe who knows - if you want a amazon next day peace of mind shopping experience then pay a bit more and go elsewhere.